Connection

Remote connection from Acronis Management Console to a machine booted from Acronis Backup & Recovery WinPE is not supported

To resolve the issue, remove the "My Web Sites on MSN" folder from "My Computer" in Windows Vista or from "My Network Places" in Windows XP

Description of how to establish a proper connection to Acronis Agent on Microsoft Exchange Server from Acronis Recovery for Microsoft Exchange Management Console

You attempt to connect to the Web Console that runs as a Virtual Appliance on your ESX(i) Host. The connection will not be established or it takes several minutes in order to load the UI of the Web Console. You can reinstall the Virtual Appliance or one specific log to solve this issue.

Disable or update Bytemobile software on the machine to eliminate the issue. Also attempt to fix your LSP Layer or reset your winsock cache.

Wait 10 minutes after service start, clean up databases

This article applies to:

  • Acronis Backup Advanced 11.5

A short overview of the network connections between Acronis OS Deploy Server and Acronis Snap Deploy Agent during image deployment process

Remove Acronis Storage Node from Acronis Management Server and add it back to fix the issue

When connecting to RHEV Manager, make sure you include domain in the user name

Summary:

MassTransit servers and clients may report an inability to connect to a remote destination that is configured to use an IP address reserved for private internets (networks).

Description:

Organizations that require network connectivity internally, but do not require network layer connectivity outside of that organization may choose to use IP addresses that have been reserved for private internets. As indicated in RFC 1918, the Internet Assigned Numbers Authority (IANA) has reserved three specific blocks for such private internets. These blocks include:

Summary:

The MassTransit Log may display the following error: "Connection Closed because remote protocol was incompatible" This error results from an unsupported version of MassTransit calls another MassTransit, e.g. if MassTransit 2.x calls MassTransit 4.1

This is a known limitation with staging. You can only set options for the first backup location

Service is not started or is not completely initialized yet

Incorrect user name and password for the target machine have been specified

Service is not started or is not completely initialized yet

This article applies to:

  • Acronis Backup & Recovery 10
  • Acronis Backup & Recovery 11

This article does not apply to later versions like Acronis Backup 11.5.

Symptoms and cause of this issue depends on an error message you receive.

Please select the suitable error message:

Issue is fixed in Acronis Backup 11.5 (Acronis Backup & Recovery 11.5). Restart the "Acronis Managed Machine Service" to fix the issue

You can boot the machine from Acronis Bootable Media and manage it locally or remotely

The required component is not present on the target machine or the required component's service is not started

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

 

Symptoms

  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service

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