Connection to the Web Console


You try to add a machine to Management Server or switch between tabs in web console. You receive the following message:

Internal Server Error

Code: 100011

You can also check the message in the error details to get more information about the issue.


This is a generic error message that can be caused by various environment issues.

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)


The article describes the steps that should be performed to investigate the issues with slow or no connection to the Acronis web-console.


Follow these steps to troubleshoot the issues with slow connection to Acronis web-console: