Connection to the Web Console

Acronis Cyber Backup 12.5: Troubleshooting "Internal Server Error" message

Symptoms

You try to add a machine to Management Server or switch between tabs in web console. You receive the following message:

Internal Server Error

Code: 100011

You can also check the message in the error details to get more information about the issue.

Cause

This is a generic error message that can be caused by various environment issues.

Acronis Backup for VMware: Troubleshooting Connection to Web Console

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

The article describes the steps that should be performed to investigate the issues with slow or no connection to the Acronis web-console.

Solution

Follow these steps to troubleshoot the issues with slow connection to Acronis web-console: