Check if the key.plk file is in the installation directory of Acronis Agent
All the communications and data transfers between the components of the product are SSL-encrypted
There are not enough access rights to the msvcp71.dll and msvcr71.dll files on the machine where Acronis Agent is installed
This article describes why it may not be possible to connect to Acronis True Image Agent for Linux installed on openSUSE 10.2. The article also provides a solution for that.
Enter the username and the password, which were specified in the "Remote logon settings" fields when creating Acronis Bootable Media. This should eliminate the issue
All the communications between the components of the product are SSL-encrypted
The most possible cause is that Acronis Group Server cannot connect to the machine with Acronis True Image Agent to retrieve the status
Manually start Acronis Agent, check Firewall settings, try disabling SSL encryption
How to resolve the situation when Acronis True Image Management Console hangs when connecting to an Acronis Agent remotely
At least 4 parallel connections should be allowed to a network share to let Acronis Backup & Recovery 10 Advanced save a backup archive to the network share
These buttons are functional only in the advanced editions of Acronis Backup & Recovery 10
If you add a machine with Acronis Agent by its IP Address, then Acronis Management Console will not be able to connect to it after the Acronis Agent's IP changes
Installation of Acronis Agent incorrectly modifies permissions for the DCOM netman service and changes its configuration in the Windows registry.
To run the Linux Agent it is necessary to have the pam.i386, libselinux.i386, libsepol.i386 components installed
The application is probably blocked by the Firewall
Removing "Recent connections" is only possible through Windows Registry Editor
Acronis Storage Node can process 10 simultaneous requests and 50 simultaneous connections
LOCAL SERVICE and NETWORK SERVICE must be present in the "Adjust memory quotas for a process" and "Replace a process level token" policies to let Acronis Management Console detect Acronis Group Server and Acronis Backup Server
Manually create the /mms directory and make sure the /tmp is not mounted with the "noexec" option
Connection to Acronis Agent for ESX/ESXi (Virtual Appliance) fails after the ESX IP address change. As a result, scheduled Virtual Appliance backup tasks fail too
This is an issue with SSL authentication
The problem is in incorrect SSL certificate generation for intercomponent connections of Acronis products. As workaround, try disabling SSL encryption
Add the user to the root group
This article describes why it may not be possible to connect to Acronis Agent for Linux installed on Debian x64. The article also provides a solution for that.
This has been fixed
This article applies to:
- Acronis Backup & Recovery 10 Online Europe
(!) The article does not apply to Acronis Backup & Recovery 10 Online users in all other regions.
(!) The article does not apply to Acronis True Image Home.
European Acronis Online Backup Servers will undergo a planned maintenance on November 15th 2010 9AM - 3PM CET.
Start the Acronis Managed Machine service manually to solve the issue
Acronis License Server Management Console and Acronis Snap Deploy Management Console will ask for credentials when connecting to local machine on Windows Server 2008 and Windows 7
This is an issue with MAPI 6.5.8153.0
Delete certificate file and reconnect to Online Backup