Check if the key.plk file is in the installation directory of Acronis Agent
Connection
All the communications and data transfers between the components of the product are SSL-encrypted
Enter the username and the password, which were specified in the "Remote logon settings" fields when creating Acronis Bootable Media. This should eliminate the issue
All the communications between the components of the product are SSL-encrypted
This article describes why it may not be possible to connect to Acronis True Image Agent for Linux installed on openSUSE 10.2. The article also provides a solution for that.
The most possible cause is that Acronis Group Server cannot connect to the machine with Acronis True Image Agent to retrieve the status
Manually start Acronis Agent, check Firewall settings, try disabling SSL encryption
How to resolve the situation when Acronis True Image Management Console hangs when connecting to an Acronis Agent remotely
At least 4 parallel connections should be allowed to a network share to let Acronis Backup & Recovery 10 Advanced save a backup archive to the network share
Installation of Acronis Agent incorrectly modifies permissions for the DCOM netman service and changes its configuration in the Windows registry.
Acronis Backup & Recovery 10 Advanced: Removing "Recent connections" from Acronis Management Console
Removing "Recent connections" is only possible through Windows Registry Editor
Acronis Storage Node can process 10 simultaneous requests and 50 simultaneous connections
LOCAL SERVICE and NETWORK SERVICE must be present in the "Adjust memory quotas for a process" and "Replace a process level token" policies to let Acronis Management Console detect Acronis Group Server and Acronis Backup Server
Manually create the /mms directory and make sure the /tmp is not mounted with the "noexec" option
This is an issue with SSL authentication
The problem is in incorrect SSL certificate generation for intercomponent connections of Acronis products. As workaround, try disabling SSL encryption
Add the user to the root group
This article describes why it may not be possible to connect to Acronis Agent for Linux installed on Debian x64. The article also provides a solution for that.
This has been fixed
Acronis Backup & Recovery 10: Acronis Bootable Media Created with WinPE 1.6 or BartPE Fails to Start
Start the Acronis Managed Machine service manually to solve the issue
Acronis License Server Management Console and Acronis Snap Deploy Management Console will ask for credentials when connecting to local machine on Windows Server 2008 and Windows 7
This is an issue with MAPI 6.5.8153.0
Delete certificate file and reconnect to Online Backup
An attempt to connect to an Acronis Agent fails with "Active Directory is not available for the specified user. Cannot create MAPI profile. Probably, the user does not have a mailbox or Microsoft Exchange MAPI and CDO are probably out of date."
How to resolve the situation when Acronis Recovery for Microsoft Exchange Management Console hangs or errors when connecting to an Acronis Agent remotely
Add the NETWORK SERVICE user to security policies to solve the issue
This article applies to:
Add Acronis processes to the list of exceptions
Acronis Backup & Recovery 10: Connection Errors Out with "Failed to decrypt data of the credentials"
Delete the contents of HKEY_CURRENT_USER\Software\Acronis\CredStorage and reattempt the connection
Download the full installation file instead