Conflict

Acronis Snap Deploy 5: Operation fails with "Failed to execute asynchronous action."

Symptoms

1. BitDefender is installed on the same machine with Acronis Snap Deploy

2. You try to add machines to the list by specifying a file with MAC addresses

3. Operation fails with error:

Failed to execute asynchronous action

Cause

 BitDefender conflicts with Acronis Snap Deploy 5.

Solution

Add the following folders to exclusions by BitDefender:

C:\Program Files\Acronis\ 

Acronis Cyber Protect, Acronis Cyber Backup: Installation of third-party Antivirus fails if Acronis Agent is installed

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis Agent is installed, even when Acronis Cyber Backup license is used or Antivirus & Antimalware protection is disabled.

Cause

Acronis Cyber Protect Agent and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

Acronis True Image fails to install on Mac: error "Acronis software for business is installed on your Mac" is displayed

Symptom

Installation of Acronis True Image on Mac fails with the error message "Acronis software for business is installed on your Mac".

Cause

Acronis True Image is incompatible with other Acronis software on Mac. Any other Acronis programs must be uninstalled before installing Acronis True Image.

Acronis Cyber Protect Home Office, Acronis True Image 2021: Installation of third-party Antivirus fails if Acronis Cyber Protect Home Office, Acronis True Image 2021 is installed

Symptoms

Installation of third-party endpoint security software (e.g. BitDefender Endpoint Security) fails or hangs on the machine where Acronis Cyber Protect Home Office/Acronis True Image 2021 is installed, even when Antivirus and Antimalware protection is disabled.

Cause

Acronis Cyber Protect Home Office/Acronis True Image 2021 and third-party endpoint security software use the same network filtering driver (bddci.sys) that cannot be shared.

Solution

Before installing third-party endpoint security software follow the steps below: