Configuration

As a workaround, configure the network settings manually in command line when booted in WinPE

This is a limitation. Configure the network settings manually in command line when booted in WinPE

Configure certain Windows events to be considered as critical

Configuring Acronis Access on the first run

This article applies to:

  • Acronis Access

Agent for vCloud obtains events from vCloud Director via a RabbitMQ AMQP broker

The issue is caused by the corruption in the registry key that contains information on VMware vCenter Integration

Windows

Mac

Backing up the entire machine is the most complete way to protect your data. We recommend that you choose this option when you are not sure which data that you need to protect. When you select Entire PC as a backup type, Acronis True Image backs up all your internal hard drives in disk mode. The backup contains the operating system, installed programs, system settings, and all your personal data including your photos, music, and documents.

Windows

Mac

Backing up the entire machine is the most complete way to protect your data. We recommend that you choose this option when you are not sure which data you need to protect. When you select Entire PC/Entire Mac as a backup type, Acronis True Image backs up all your internal hard drives in disk mode. The backup contains the operating system, installed programs, system settings, and all your personal data including your photos, music, and documents.

Recommendations in this article target deployment of Acronis Backup in environments of 200 to 1000 machines.

(!) If your environment is 1000+ machines, please contact Acronis Support with a reference to this article. Acronis Professionals will analyze your environment and provide you with ad hoc recommendations.

Symptoms

When backing up a Hyper-V Virtual Machine running on Windows Hyper-V Server 2016 (Windows 10) or higher AND this Virtual Machine is running on outdated VM configuration version 5.0, then Changed Block Tracking information for this virtual machine cannot be retrieved and entire virtual disks are processed during backup. 

Example of backup log where the problem is observed – both virtual disks are read from start to end instead of reading only changed sectors reported by CBT:

If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one:

Not enough storage is available to process this command

This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see SnapAPI.

Symptoms

While performing configuration of N-able N-Central integration, section 5 of the guide, you get this error:

Something went wrong while saving the data.

Cause

There are 2 potential root causes of the issue:

Symptoms

Backup of ESXi configuration of ESXi 6.7 Update 3 (Build 17167734) fails with the following error:

Failed to connect to ESXi host by using SSH

Acronis Cyber Files (formerly Files Advanced) has a command line tool which collects information about your configuration. This tool provides an easy way to give our support team all the necessary information about your setup in case you are experiencing issues. When running the tool on a machine with a single Gateway Server or a single Cyber Files Server installed, only the information about the installed component will be collected.

 

Symptoms

While setting up Google Workspace according to product documentation, you are getting the following error: 

ExternalRequestFailedError

Cause

Instructions in guide do not match current Google Cloud user interface.

Product documentation will be fixed in upcoming update C22.02.

Introduction

Acronis Cyber Infrastructure 5.4 release introduces an improved disk drives initial configuration. This improvement simplifies the creation of storage cluster and the addition of nodes to existing cluster. It also helps with avoiding misconfiguration of storage cluster by warning against not recommended configuration.