The most possible cause is that Acronis Group Server cannot connect to the machine with Acronis True Image Agent to retrieve the status
Computer
Manually start Acronis Agent, check Firewall settings, try disabling SSL encryption
Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline
Client machines cannot boot Acronis PXE Server if it is running on the same machine with Broadcom ASF IP Monitor (AsfIpMon.exe)
There are no issues with having the Acronis Management Consoles from both products on the same machine or in the same network
Create a public folder in Microsoft Exchange Server to fix the issue
You need to convert to virtual machine to an OVF package first
Remove the grayed out machines from Acronis Management Server and then add them back to solve the issue
Use the ICompGS tool delivered with Acronis Group Server
Disable automatic scanning of MAC addresses to work around the issue
Acronis Backup & Recovery 10: Acronis Bootable Media Created with WinPE 1.6 or BartPE Fails to Start
Start the Acronis Managed Machine service manually to solve the issue
After installation of Acronis True Image Home 2009 USB card reader drives disappear both from My Computer and Disk Management
This has been fixed
You can export the computer names and the Acronis Agent build numbers into a text file using a script
Delete the Acronis Managed Machine Service (MMS) logs and Acronis Agent backup policies to resolve the issue
Acronis Backup & Recovery 10 Advanced Server Virtual Edition supports Microsoft Hyper-V and VMware ESX/ESXi on the host level
Disable or update Bytemobile software on the machine to eliminate the issue. Also attempt to fix your LSP Layer or reset your winsock cache.
How to import ova.xml to Citrix XenServer
MS Virtual PC cannot boot from a .vhd disk larger than 127 GB
The user account, under which Acronis Managed Machine Service is running, has no Back up files and directories and Restore files and directories privileges
Backing up the entire machine is the most complete way to protect your data. We recommend that you choose this option when you are not sure which data that you need to protect. When you select Entire PC as a backup type, Acronis True Image backs up all your internal hard drives in disk mode. The backup contains the operating system, installed programs, system settings, and all your personal data including your photos, music, and documents.
Video guide
This has been fixed
Reactivating your copy of Acronis True Image 2014 or moving the installation to a different machine
Adding a machine to the Acronis Management Server fails with "The machine has already been registered". However the machine is not in the Acronis Management Server
Cloned machines have the same ID. Change the instance ID in Windows Registry to fix the issue
There are either not enough rights to back up the remote machine, or Acronis Agent serial key did not register properly
General instructions on how to enable Wake-on-LAN
Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced
Restoring to dissimilar hardware is not available on Mac (neither for OS X, nor for the Bootcamp partition).
Acronis Universal Restore is a free tool available for Acronis customers, which allows you to make the old system bootable on new hardware. This may be useful, for example, after replacing a failed motherboard or when deciding to migrate the system from one computer to another.
Restore to dissimilar hardware procedure:
Restoring to dissimilar hardware is not available on Mac (neither for OS X, nor for the Bootcamp partition).
Acronis Universal Restore is a free tool available for Acronis customers, which allows you to make the old system bootable on new hardware. This may be useful, for example, after replacing a failed motherboard or when deciding to migrate the system from one computer to another.
Restore to dissimilar hardware procedure overview: