Collect

collect

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

Collecting system calls output in Linux

This article applies to:

  • Acronis Backup & Recovery 11
  • Acronis Backup & Recovery 10

For Acronis Backup & Recovery 11.5 see Acronis Linux Products: Collecting Strace Output of Acronis Services in Linux

How to obtain ftp.log file

Symptoms

  1. You attempt to collect system information from a machine running Windows Server 2003 x64 or Windows XP x64;

  2. The attempt fails with an error message similar to the following one:

    Failed to collect system information
    Event code: 0x00E10002

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

How to collect additional debug logs for Acronis vmProtect Virtual Appliance and Windows Agent

If a backup mount operation fails, Support Engineers may ask for TibMounter logs to investigate and solve the issue

If there is an issue with installation of Acronis True Image, it is useful to create an installation log and send it along with your request for support.

How to create full Windows memory dumps

Click Help -> Collect system information

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