cloud storage

Symptoms

  1. In Management Console -> Backups section, Cloud location shows 0 Bytes occupied 

  2. However, when you open the location, you see that backups are stored there. Backups are accessible and can be restored.
  3. In pcs log you find data_current = 0:
    • Windows: C:\ProgramData\Acronis\BackupAndRecovery\MMS\pcs.0.log.gz

This article describes how you can change the Storage for a particular tenant (End-User Company) in Acronis Cyber Cloud

When creating a tenant some of Acronis Cyber Cloud services allow you to select storages that will be available to the new tenant.

Storages are grouped by locations. You can select from the list of locations and storages that are available to your tenant.

Symptoms

Free space of your Acronis Cloud is shown differently in Acronis True Image and in your online Acronis account, e.g. the cloud is full according to the Acronis True Image software and backups to cloud fail due to lack of storage, but online account shows that there is enough free space. 

OR

When Acronis Cloud is selected as backup destination, the free space shown in "Acronis Cloud" tile is different from the value in the online Acronis account.

Symptoms

Backup, replication or a different activity fails with the following error:

Misc network error

Cloud storage is available in Advanced and Premium subscriptions of Acronis True Image 2021, 2020, 2019 and 2018.

Acronis True Image Essential does not include any cloud storage. To add cloud storage, upgrade to Acronis True Image Advanced or Premium.

With Acronis True Image Advanced, you can get 500GB Cloud subscription. If you need more than 500GB, upgrade to Acronis True Image Premium.

This article is for Acronis Cyber Backup 12.5, Acronis Cyber Protect 15 and Acronis Cyber Cloud. If you are using Acronis True Image see this article instead.

Symptoms

Backup to Acronis Cloud fails with message:

Network connection failed due to timeout.

Symptoms

  1. You download a Bootable media and get a registration token for it
  2. You boot a machine with the Bootable media and register the media on Management Server with the registration token
  3. Go to Recovery and select Cloud vault. No backups are shown and the following message appears:

    The selected location does not contain backed up data

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect 21.10.