cloud storage

This article is for Acronis Cyber Backup 12.5 and Acronis Cyber Backup Cloud. If you are using Acronis True Image see this article instead.

Symptoms

Backup to Acronis Cloud fails with message:

Network disconnected by timeout
 

Symptoms

  1. In Management Console -> Backups section, Cloud location shows 0 Bytes occupied 

  2. However, when you open the location, you see that backups are stored there. Backups are accessible and can be restored.
  3. In pcs log you find data_current = 0:
    • Windows: C:\ProgramData\Acronis\BackupAndRecovery\MMS\pcs.0.log.gz

Cloud storage is available in Advanced and Premium subscriptions of Acronis True Image 2020, 2019 and 2018.

Acronis True Image Essential does not include any cloud storage. To add cloud storage, upgrade to Acronis True Image Advanced or Premium.

With Acronis True Image Advanced, you can get 500GB Cloud subscription. If you need more than 500GB, upgrade to Acronis True Image Premium.

For Acronis True Image Premium users, cloud storage is available in multiple quotas. Acronis True Image Premium has these cloud storage quotas:

Symptoms

User tries to browse recovery points via Web Restore (https://<your_datacenter>.acronis.com/wr/)

The system message is displayed:

The server is not available at the moment. Please try again later.

OR

the Web restore page is empty or loads indefinitely.

Cause

Issue in the product.

Solution

The issue has been fixed in Acronis Cyber Cloud 9.0.

Symptoms

Backup, replication or a different activity fails with the following error:

Misc network error