cloud to cloud


You log in the Protection Console as a customer group company administrator and attempt to add a Microsoft 365 organization as described in the User Guide.

This leads to a download prompt for the local agent for Microsoft 365 instead of redirecting to the Microsoft 365 login page.


The behavior is expected if the tenant has "Enhanced security" enabled.


When performing a Cloud-to-Cloud backup of a Microsoft 365 Public Mailbox Folder, the backup operation fails with the following error message:

XML syntax error on line 1: invalid characters between </ and >: error while reading SOAP response


When attempting to perform a Cloud-to-Cloud SharePoint backup, the backup operation fails with the following error:

Failed to get the root of '

Clicking on the All properties link in the pop-up lets you see the full error message.