cloud backup fails

Symptoms

  • You are using the storage abgw-phx1-arp1.acronis.com
  • Backup to Cloud fails with “[Archive Server]: storage request timeout” or “Cloud storage is temporarily unavailable”

Cause

Issue on the storage side.

Solution

The issue has been fixed.

Symptoms

  • You have created a protection plan to backup OneDrive to Acronis Cloud
  • Backups started failing with the error "Task timeout expired. The agent that is responsible for processing the task is not accessible."

Cause

Issue in the product.

Symptoms

  • You are using EU2 DC and FRA2 storage (abgw-fra2-arp1)
  • Starting from 10th of January 2023, backups to Cloud fail with “[Archive Server]: storage request timeout” and “Operation failed due to a temporary issue in the Cloud storage”

Cause

Issue on the Storage side.

The issue was resolved.

 

Symptoms

  • Starting from 26th of December 2022, backups to Acronis Cloud fail with errors like: “[Archive Server]: storage request timeout”, “Input/output error”, “Operation failed due to a temporary issue in the cloud storage”