Acronis Agent for ESX/ESXi (Virtual Appliance) builds 11639 and higher is officially certified by VMware
Certificate
The problem is in incorrect SSL certificate generation for intercomponent connections of Acronis products. As workaround, try disabling SSL encryption
Click refresh or restart the product to fix the issue
This has been fixed
Installation of Acronis Product Fails with "Failed to Grant Access to the Agent Certificate" Install Error in MSI Log. This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software.
Unblock the necessary hostname and the 55556 port
Acronis Backup for VMware Web Console: "There is a problem with this website’s security certificate"
Acronis Backup for VMware web server uses self-signed certificates
Remove Acronis Storage Node from Acronis Management Server and add it back to fix the issue
The online server is temporarily down. Please reattempt the backup in ten minutes or later
Symptoms
1. Backup to Acronis Cloud fails.
2. When you click on X to check the error details, one of the following messages is displayed:
- The last backup has failed
The server rejected the renewed certificate
Symptoms
- You are attempting to install Acronis Backup & Recovery 10 Agent for Windows or Acronis Disk Director 11 Advanced;
- The installation starts, but then rolls back;
- In the installation log you search for the Return value 3 entry (for operating systems in English) and you see the following error entries:
(!) For complete information on how to analyze installation logs, please see Analyzing Installation Logs of Acronis Products Based on MSI Technology.
Storage certificate expired and failed to automatically update
Description
Starting from Update 4 (Build 12730) all communication during a device registration is done via HTTPS. It works out of the box and cannot be disabled.
Start the Windows "Workstation" service
Symptoms
Backup to partner-hosted storage (Backup Gateway) fails with:
Failed to get information about the archives. Access to the file is denied
The knowledge base article provides the possible scenarios when certificate or private key file might not be accepted as valid for URL branding request.
Symptoms
During the installation of the agent on Windows XP, the following error is prompted:
A required digital certificate is not installed on this machine.
Cause
This error is prompted due to required root certificate being absent on this machine.
This issue has been resolved in C23.04 agent build 15.0.35320
If you are unable to update, use the workaround below:
Introduction
This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image and Acronis Cyber Protect Home Office
Symptoms
1. Backup to Acronis Cloud fails.
2. When you click on the red X or || icon to see details, one of the following messages is shown:
Symptoms
Backup or another activity fails with the following error:
Operation failed due to a temporary issue in the cloud storage.
In Error Details of the error, the following message is being observed: