It is recommended to have screenshot(s) of the possible issues when submitting a support request to Acronis Support. This will let Acronis Support Representatives have a better insight into the request.

Creating screenshots in Windows

Creating screenshots on Mac

Creating screenshots on mobile devices


Pre/post commands are executed before or after the whole backup process. Before/after data capture commands are executed during the backup process, right before and immediately after the snapshot

You can make Acronis True Image execute manually created batch files before and after the backup or restore