Symptoms
When a user attempts to perform a backup of Microsoft Teams, the backup succeeds with the following error message:
"Could not get Channel Messages: Error: 403 GET"
When a user attempts to perform a backup of Microsoft Teams, the backup succeeds with the following error message:
"Could not get Channel Messages: Error: 403 GET"
Issue is caused by lack of DC resources to process the current number of C2C tasks.
This issue is fully resolved.
After C23.02, C2C Backups are stuck in Pending state and don't progress:
Issue in the product.
The issue is solved in a new scheduler version implemented in the last update C23.02 but it's being enabled on datacenters gradually. Until that, the C2C backups will process with a delay. In the meantime, please use the workaround mentioned above.
Issue is caused by lack of hardware.
This issue is resolved.
Issue in the product. The issue is caused by unexpected changes in Microsoft API.
Acronis Development team is working on a fix.
Issue in the product.
This issue has been resolved.
Issue in the product.
This issue has been resolved.
When attempting to perform a Cloud-to-Cloud backup, the backup operation fails with the following message:
[Archive Server]: archive session not found
This is a known issue in the product.
The Acronis Team is currently working on a fix. This article will be updated as soon as the issue is resolved.
While browsing existing Cloud-to-Cloud backup archives, the user is unable to access the backup archive and receives the following error message:
"The search is not available because this backup is not cataloged yet"
The backup index was not properly updated.
The following solution can be applied by a partner administrator:
Issue on DC side.
Acronis Development team is working on a fix.
In the meantime, please follow the workaround below:
C2C archives corruption due to the storage incidents.
Issue in the product.
The issue is fixed in the beginning of May.