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Acronis Backup & Recovery 10 Cannot Browse Shares on SMB Clients with No UTF-8 Support

Insert the "export NOSMBFS=1" to /usr/sbin/acronis_mms to fix the issue

Acronis Backup & Recovery 10: Acronis Storage Node Is Unresponsive Due to Excessive Logs

Clean up Acronis Storage Node logs to solve the issue

Acronis vmProtect: "The drive is not ready" Error When Browsing a Network Share (typically hosted on a NAS)

This article describes the troubleshooting steps in case a network share cannot be selected as a backup destination. "The drive is not ready" error is typically related to the share specifics which should be revealed. One of the common solutions is to access the share using its IP address instead of the hostname

Acronis True Image Home 2011 Fails to Add Archive to List with Error "Failed to collect archive in Try & Decide session"

Select the last volume of the backup

True Image 2013 by Acronis Cannot Browse QNAP and Seagate BlackArmor NAS Folders with Authentication

As a workaround, input full path with the folder inside the one which requires authentication

Acronis Backup 11.5 Update 1: Browsing Network Share Hangs

Browsing a network share may hang. To fix this issue, you need to install latest version of Acronis Backup & Recovery 11.5

Acronis Backup Advanced 11.5 for Exchange: Attempt to Browse a Backup Errors Out with "PowerShell error details: Value cannot be null. Parameter name: parameters"

Make sure the correct user accounts with the required permissions are used

Acronis SharePoint Explorer: Database Browsing Fails with "There Was an Error While Trying to Deserialize Parameter"

Database browsing fails with "There was an error while trying to deserialize Parameter"

Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer

You want to browse backup contents in Windows Explorer, either for recovery purposes or just checking what is inside a particular backup.
You locate the corresponding .tib file and double-click it.
Backup opens, but files and folders are not displayed.

Acronis Cyber Backup Advanced: Cannot Browse the Mailbox Contents in a Database Backup or Recover Mailbox Items from This Backup to PST Because the Exchange Libraries for ESE are Not Found or Have Another Version

If the database backup is stored in a managed vault, copy the necessary libraries from a machine with Microsoft Exchange Server to the storage node that manages this vault. If the database backup is stored in a centralized unmanaged vault, copy them to the management server. The version of Microsoft Exchange Server on the machine must be the same as the version of Microsoft Exchange Server, the data of which is backed up

Acronis True Image: files are missing when selecting what to recover from a Nonstop backup

Symptom

You have a Nonstop backup.
You want to recover some file(s) from that backup.
While browsing backup contents in Acronis True Image's window under Recovery tab, you notice that one or more files are missing.

Cause

Known issue with Nonstop backup browser in Acronis True Image's window. Use one of the methods described below to retrieve the needed file(s) from the Nonstop backup.

Solution

The issue will be fixed in one of the future versions of the software.

Acronis Cyber Protect: Recovery from Acronis Cloud with bootable media cannot be started with "The selected location does not have any backup data" message when using registration token

Symptoms

You download a Bootable media and get a registration token for it
You boot a machine with the Bootable media and register the media on Management Server with the registration token
Go to Recovery and select Cloud vault. No backups are shown and the following message appears:
The selected location does not contain backed up data

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect 21.10.

Acronis Cyber Protect Cloud: MySQL databases don't load by attempt to browse backup

Symptoms

You are facing one of these issues:

MySQL DBs don't load by browsing:

Error in HAR log