Bootable Media

To see the list of hardware supported by Linux-based bootable media, click the product that is used to create the media:

Symptoms

Error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" occurs at computer boot time when you try one of the following:

  • Boot the computer from Acronis bootable media (Linux-based)
  • Use F11 feature (Acronis Startup Recovery Manager)
  • Perform a recovery, disk cloning or other operation, and a computer reboot was requested

Example error messages:

Example 1:

Symptoms

You try to boot Gen2 Hyper-V VM with Acronis Bootable Media

Media fails to boot with the following message:

The image's hash and certificate are not allowed (DB)

No UEFI-compatible file system was found.

Cause

Secure Boot is enabled on the VM. Secure Boot prevents boot from a Linux bootloader in the ISO file (the Linux bootloader neither signed nor certified by Microsoft).

This issue is not specific to Acronis Bootable Media. 

Symptoms

1. You installed Bootable Media Builder and appropriate Windows AIK/ADK for creating WinPE media.

2. WinPE media creation fails with the following error:

The user attempted to mount to a directory that is not empty. This is not supported.  

Introduction

This article explains how to find out whether Acronis Bootable Media boots in UEFI or Legacy BIOS mode. Keep in mind that bootable media should boot in the same mode as your system to correctly perform restore or clone operation.

The mode your system boots in is shown during the initial machine boot:

In Windows 8 and 10, you can also check the boot mode using System Information:

The full version of Acronis Bootable Rescue Media uses Linux environment, the naming convention of which is different from Windows

Install or update Acronis Bootable Components, Bootable Media Builder, and Agent for Linux on a Linux system with necessary closed-source kernel modules. Add the module names to the RHEL_PREDEF_LIST list in the /usr/lib/Acronis/mkard.sh script, execute the script as root, and build a new bootable media by using Bootable Media Builder

Symptoms

  1. You boot a machine with Acronis Cyber Backup Linux-based bootable media
  2. You start a backup wizard, click on Items to backup and select the entire machine
  3. The following warning appears:

    This machine cannot be selected directly.
    A previous agent version is installed on the machine.
    Use policy rules to select this machine for backup.

You can create a rescue bootable media - a standalone version of Acronis True Image that you can use to boot a crashed machine or a machine without any operating system and restore an image of your system. Follow the instructions below to create a bootable media.

If you have your product registered, you can download Acronis Bootable Media from the website

Introduction

This article instructs how to use Acronis True Image to recover Windows from a boot failure.

Use the present article only if the system is damaged to a state when you can't get to the Desktop screen and launch Acronis True Image normally. If you are able to access Acronis True Image within running Windows, please follow instructions from that article instead.

Introduction

You can create a Linux-based or WinPE-based media using Bootable Media builder in the product: see Acronis Cyber Backup 12.5: how to create a bootable media

Make sure to specify a license key during bootable media creation, otherwise backup will not be available.
It is not possible to back up a macOS system using Bootable media.

Solution

 

Symptoms

You installed Acronis True Image 2021 on macOS 11 Big Sur and created Acronis bootable media or Acronis Survival Kit.

When you attempt to boot from the created bootable media by pressing Option (Alt) while the Mac is starting, Acronis bootable media or Survival Kit does not appear in the list of devices to boot from.

Symptoms

  1. Acronis True Image 2021 is running on macOS 11 Big Sur
  2. When you attempt to create Acronis bootable media or Acronis Survival Kit, the operation fails with the following error:

    An error occurred while creating media.

Cause

Issue in the product.

Solution

Close the window with the error and run the operation again. On the second attempt, Acronis bootable media or Acronis Survival Kit should be created without errors.

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