Backup fails

The issue has been fixed in Acronis Backup 11.7, please update the product to the latest build.


  1. You are backing up your Domain Controller with a single-pass backup.
  2. Backup fails with:

Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38573
Message: Failed to execute the command.
Error code: 54
Module: 482
LineInfo: 5c71ebf434f0c47a
Fields: $module : disk_bundle_vs_38573

User specified in the backup plan does not have enough privileges for backup on the source machines. Add required privileges.


When a backup ends with an error status (backup is not created), Acronis True Image displays a short error message in the product interface, and writes the details in a text log file (“full log”).

To see the short error message do either of the following:


1. Backup fails with "Internal error"