Either use a web browser different from Internet Explorer to access the Web Console to fix the issue, or troubleshoot the network issues/investigate the particualr SMTP server configuration
Backup - Email Notifications Issue
Symptoms
- Email notifications (including reports and cloud to cloud backup notifications) are not being sent to user.
- User doesn’t have ‘Legal’ as Contact types:
- There are no attempts to send corresponding emails shown in the Email message history.
Cause
Issue in the product.
Issue has been fixed in C22.06
Symptoms
- You are using Acronis Cyber Protect 15 On-Premise
- You have configured Email server settings to receive email notifications
- Attempt to send a test email fails if Microsoft 365 is used as E-mail server