BaaS

This article applies to:

  • Acronis Cyber Protect Cloud (formerly Acronis Cyber Backup as a Service)

Introduction

Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

Errors during recovery can happen for a number of reasons, and this article will help troubleshoot and resolve them.

Prerequisites

If you are having any sort of issue during recovery, always validate the archive as the first step. If validation finds a problem with your archive, follow the instructions in this article.

General Solutions

If the error is related to a problem accessing the archive during recovery, export the backup to a new location, preferably local, as a possible workaround.

Do the following to modify quotas and overage:

  1. In the management portal, navigate to Clients and select the tenant you want to change service quotas for (not applicable to a unit tenant).
  2. Click on tenant --> Edit
  3. Click on current quota setting of particular offering item