Issue
I see my Antivirus (AV) scans and/or Active Protection (AP) installation failing in Acronis Cloud Security. What might be causing this, and how do I fix it?
Resolution
If the AV scans and/or the AP installation are failing, this is most likely due to the failed AV definitions updates on the Hyper-V hosts. Please perform the following steps for each of the Acronis Cloud Security products: