AV Definitions Update

Acronis Cloud Security: Why are the Antivirus scans and/or Active Protection installation failing in Acronis Cloud Security?

Issue

I see my Antivirus (AV) scans and/or Active Protection (AP) installation failing in Acronis Cloud Security. What might be causing this, and how do I fix it?

Resolution

If the AV scans and/or the AP installation are failing, this is most likely due to the failed AV definitions updates on the Hyper-V hosts. Please perform the following steps for each of the Acronis Cloud Security products:

Acronis Cyber Protect: Troubleshooting failing "Updating Cyber Protect definitions" activities

Symptoms

Under Activities tab, you see one or more failed activities "Updating Cyber Protect definitions":

Activities can fail with "Failed to download NGMP definitions", "Failed to download VA definitions", "Failed to update definitions" and similar messages.

Acronis Cyber Protect Cloud: Updating Cyber Protect definitions fails with "Failed to update definitions"

Symptoms

  • Under Activities tab, you see one or more failed activities "Updating Cyber Protect definitions":
  • Activities can fail with "Failed to download NGMP definitions", "Failed to download VA definitions", "Failed to update definitions" and similar messages.
  • In netstat output, it can be seen that Acronis based ports are being used by other applications.