ATIH - Pre Backup/Recovery Operations

Should you experience a problem with mounting and/or exploring backups, please follow these steps to troubleshoot such issues.

Network connectivity problem can take place if any antivirus is working on source or/and target computers. Beside that, the antivirus software may have its own firewall that can block the traffic even if real-time shields are stopped.

If you have any problem with network connection (e.g. you are not able to back up onto NAS or any other network share), follow these steps.

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging: