ATI - Recovery

Network connectivity problem can take place if any antivirus is working on source or/and target computers. Beside that, the antivirus software may have its own firewall that can block the traffic even if real-time shields are stopped.

If you have any problem with network connection (e.g. you are not able to back up onto NAS or any other network share), follow these steps.

Collect information for investigation of operating system lockups

In some cases, system can become unbootable after recovery operation. No BSOD, just a black screen with blinking cursor or a boot error is displayed. How to troubleshoot such issues and what information needs to be collected, described in this article.

Instructions on how to troubleshoot and resolve issues with corrupt backups

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging:

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

This article provides information on troubleshooting possible problems with file or partition recovery.

Depending on the issue you are facing navigate to the corresponding section below.

Prerequisites

  1. It is not possible to perform disk/partition recovery to a disk with a different logical sector size.

    You can check the logical sector size in the system information:

    • Go to Start. In search, type msinfo32.exe and press Enter.

Instructions on how to troubleshoot problems after recovery

Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted or an application does not work correctly in the restored system. This article will explain how to troubleshoot this issue. Follow these instructions if you have corrupted or otherwise unusable files/applications after recovery.

Instruction on how to troubleshoot and resolve issues with Acronis Universal Restore or Acronis Universal Deploy

About Universal Restore and Universal Deploy

Universal restore technology is intended to provide ability to boot operating system after migration to dissimilar hardware. Most common issues are related to non-bootable operating system after restore with Universal Restore.

Please pay attention to the following prerequisites:

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following: