ATI - Installation

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging:

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

Quick solutions

In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues: 

Installation Fails with "MainEngineThread is returning 1603"

Installation Fails with "Subkey cannot be found"

Installation Fails with "Some Acronis products must be uninstalled first"

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
8 + 10 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.