ATI - Backup

Network connectivity problem can take place if any antivirus is working on source or/and target computers. Beside that, the antivirus software may have its own firewall that can block the traffic even if real-time shields are stopped.

If you have any problem with network connection (e.g. you are not able to back up onto NAS or any other network share), follow these steps.

This guide describes how to handle problems with Acronis Nonstop Backup operation, such as failure to start or errors during execution.

Acronis Nonstop Backup provides protection of your disks and files. It allows you to recover entire disks, individual files and their different versions.

This article is an overview of the problems that may be encountered during the Nonstop Backup operation. It also includes practical steps on correctly identifying and resolving them.

Backup may fail due to a variety of reasons. This article contains instructions on how to localize the root cause of the issue and how to troubleshoot it as well as links to other troubleshooting articles.

About backup process

Backup process can be divided into several stages:

Collect information for investigation of operating system lockups

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging:

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