To troubleshoot the issue, it is necessary to collect Acronis Recovery for Microsoft Exchange logs, Windows Event Logs, Windows System Information and export the restored E-mails in .eml format
ARX
How to create and schedule a task to clean up backup locations
Acronis Recovery for Microsoft Exchange Assistant lets one define backup strategy and backup creation parameters without special technical knowledge or DBA skills
Restore of a mailbox or folder errors out due to insufficient free space even though there is enough free space on the server hard disks
Acronis Recovery for Microsoft Exchange is compatible with Acronis True Image Build 8163 or higher
There are permanent and trial serial numbers of Acronis Recovery for Microsoft Exchange
This is a Microsoft Exchange Server issue
This is not supported
Delete registry subkeys of a previous product installation
You can recover separate mailboxes or E-Mails from a backup archive of an Information Store, but the process can be time-consuming
Reinstall the product to fix the issue
Create a public folder in Microsoft Exchange Server to fix the issue
This is normal behavior
Create a new Exchange user account, which is a member of Administrators group, Domain Admins group, Domain Users group, Enterprise Admins group. Use the created account to run the backup again
The list of operating systems Acronis Recovery for MS Exchange Agent and Acronis Recovery for MS Exchange Management Console support
The list of Microsoft Exchange Server Versions that can be backed up with Acronis Recovery for Microsoft Exchange
This message in the log means that there is nothing to clean up in the backup location
How to proceed if network folders are inaccessible in Acronis True Image or Acronis Snap Deploy Management Console connected to an Agent
A third-party program truncates Microsoft Exchange Server logs
Download the installation file with the fix
How to manually update Acronis Recovery for Microsoft Exchange Agent
This is an issue with MAPI 6.5.8153.0
Per Microsoft limitation, the Exchange user must have minimum 1 E-mail in the mailbox to operate properly with the Exchange database. As a workaround, send an E-mail to the user in question.
Dismount the Microsoft Exchange database, and then remount it to resolve the issue
Cached SSL encryption keys stored on the Acronis Management Console side cannot be validated
Acronis Recovery for Microsoft Exchange is a disaster recovery solution to protect Microsoft Exchange data. Restore databases, mailboxes or even E-mails
How to install Acronis Recovery for Microsoft Exchange
Provide the username in the form of DOMAIN\Username; make sure the user is a member of Administrators group, Domain Admins group, Enterprise Admins group; delete the v8.0 subkey from Windows Registry
An attempt to connect to an Acronis Agent fails with "Active Directory is not available for the specified user. Cannot create MAPI profile. Probably, the user does not have a mailbox or Microsoft Exchange MAPI and CDO are probably out of date."
How to resolve the situation when Acronis Recovery for Microsoft Exchange Management Console hangs or errors when connecting to an Acronis Agent remotely