APS

This article describes how to migrate from BackupAgent APS 1.2 package to Acronis Backup Cloud APS Package.

APS migration procedure should be used in conjunction with Acronis Backup Cloud migration procedure described in this article.

APS Migration Overview

APS migration procedure carries out the following tasks:

Applicable to:

  • APS package 2.0

Symptoms

After upgrade to APS package 2.0 you receive notification from Acronis Cyber Cloud that Web Hosting Servers quota is exceeded.

Quota on reseller level is set to 0.

Cause

Issue in product:

  • [APSOB-5452] After upgrade, WebHostingServers quota=0 for reseller even if embedded subscriptions exist where WebHostingServers quota > 0

Solution

Log in to Management Portal and increase quota on reseller level.

 

Applicable to:

  • Acronis Cyber Cloud APS package 2.0

Symptoms

  1. You provision a subscription with a set of countable Acronis Cyber Cloud resources (Workstations, Cloud storage etc.), with non-zero limit.
  2. You change subscription and decrease resource limit to 0.
  3. Quota for the offering item is set to 0. Offering item is not turned off.

Cause

This is expected behavior.

Overview

This article describes Acronis Cyber Cloud APS update preparation steps alowing to minizimize the risk of errors that might happen during the update.

Preparation steps described below are highly recommended to the service providers with a large amount of Acronis Cyber Cloud subscriptions managed by OSA (1000+).

Prerequisites

Applicable to:

  • Acronis Cyber Cloud APS package 2.0

Sympthoms

CloudBlue Synchronize task fails with error message similar to:

APS package must be compatible with following software components:

Overview

When running an upgrade of APS package for Acronis Cyber Cloud, installation procedure fails and it is impossible to proceed with the upgrade procedure after eliminating the root cause.

In this case, you will need to downgrade the APS package following the instruction below, and reach out to Acronis support for further assistance.

Limitations

Downgrade should not be performed in following cases:

Symptoms

  • APS package is installed on CentOS 6.x
  • When trying to connect to the Acronis Cloud from the APS endpoint, the following errors appear in /var/www/html/backupservice/log/Events

2019/04/30 10:54:17 5cc829584d633 Error Request error: SSL connect error File:'/var/www/html/backupservice/tenantBase.php' Line:'602'

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
4 + 14 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.