Application

Acronis Cyber Protect: Application-aware backup fails with "Failed to get the metadata from the 'VMware Snapshot Provider' extension library" or "VSS metadata is missing or corrupt"

Symptoms

Application-aware backup fails with one of these errors:

Error 1

Error code: 34865165
Fields: {"$module":"aavb_backup_command_addon_vsa64_23140"}
Message: Failed to get the metadata from the 'VMware Snapshot Provider' extension library.
------------------------
Error code: 65520
Fields: {"$module":"aavb_backup_command_addon_vsa64_23140","code":2147942402}
Message: The system cannot find the file specified

Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Information at hand

Acronis Cyber Backup: Recovery of an Exchange database fails with "It is not allowed to overwrite database during recovery"

The recovery of an Exchange database to original location fails with:

Error code: 254
Module: 91
LineInfo: 0x7A0C574AD2E3F5C3
Fields: {"$module":"arx_agent_fork_vsa64_12960"}
Message: It is not allowed to overwrite database <database> during recovery.

Acronis Cyber Backup: Backup of SQL instance fails with "There are no SQL writers" or "No SQL writers are found in the operating system."

You have installed Acronis Backup Cloud agent for SQL and created a backup plan for a SQL instance.

Backup task fails with this error: "There are no SQL writers." or "The backup of this SQL Server has failed because of a VSS snapshot failure: No SQL writers are found in the operating system."

Acronis Cyber Protect: Backup fails with "Failed to create express snapshot for the backup"

Symptoms

SQL backup fails with the following error:

Failed to create express snapshot for the backup