Application

Symptoms

Application-aware backup fails with one of these errors:

Error 1

Error code: 34865165
Fields: {"$module":"aavb_backup_command_addon_vsa64_23140"}
Message: Failed to get the metadata from the 'VMware Snapshot Provider' extension library.
------------------------
Error code: 65520
Fields: {"$module":"aavb_backup_command_addon_vsa64_23140","code":2147942402}
Message: The system cannot find the file specified

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Information at hand

The recovery of an Exchange database to original location fails with:

Error code: 254
Module: 91
LineInfo: 0x7A0C574AD2E3F5C3
Fields: {"$module":"arx_agent_fork_vsa64_12960"}
Message: It is not allowed to overwrite database <database> during recovery.

You have installed Acronis Backup Cloud agent for SQL and created a backup plan for a SQL instance.

Backup task fails with this error: "There are no SQL writers." or "The backup of this SQL Server has failed because of a VSS snapshot failure: No SQL writers are found in the operating system."

Symptoms

SQL backup fails with the following error:

Failed to create express snapshot for the backup