Application

Add the failing application to the list of antivirus exclusions to fix the issue

These errors can be safely ignored or you can eliminate them with a workaround

How to export and view event logs in Windows

How to create userdumps when the application hangs

List of all applications you can back up through My Application Settings in Acronis True Image Home 2010

List of all applications you can back up through My Application Settings in Acronis True Image Home 2009

Update and repair Windows Installer to fix the issue

Symptom

Acronis True Image closes unexpectedly at startup if Wacom software is also installed.

Cause

Known compatibility issue.

Troubleshooting

Check if the issue is resolved after each step:

Symptom

Windows event log is spammed with error events with ID 10010 and "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout." message, if Acronis True Image is installed.

When looking into the details of the error events, ti_managers_proxy.dll is found

Cause

Known issue, which was partially fixed in build 17750 of Acronis True Image 2019.

Symptoms

  1. You try to enable application-aware backup of ESXi virtual machine,
  2. Operation fails with the following error:

Failed to get the object's property 'disk.EnableUUID'

Acronis products are designed for the following scenarios:

  • You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware).

    See:

Symptoms

After DC update to Acronis Cyber Cloud 8.0, backup of SQL instances finishes with warning:

No protected managed entities are found for key '('MssqlUri=mssql','mms::mssql::database')'.

Cause

There are two possible causes for this issue:

1. Backup plan is applied to nonexistent instance.