Check the logs to make sure the backup has been created successfully
AOB
aob
If an Acronis Online Backup is running when the regular backup starts, the former will automatically be canceled
Log into your account in the product, select the subscription that you want to reassign
Activate the subscription to eliminate the issue
Click refresh or restart the product to fix the issue
This has been fixed
Wait until the backup process completes, or delete the partially backed up file
Make sure your Firewall software is not blocking the access
Run the Acronis Backup & Recovery 10 Build 12457 or higher to install Acronis Backup & Recovery 10 Online
Log out from Acronis Server and log in again
Access your account from the product under Vaults -> Personal and delete the backup
Restoring from the online storage. Large Scale Recovery (LSR) or directly over the internet
Your subscription has expired. Please extend your Acronis Online Backup subscription
The online backup subscription is annual
One license per one machine with an Acronis Agent. One license for all virtual machines in agentless ESX/Hyper-V operation
For country availability see:
This has been fixed
(!) For country availability see:
Initial Seeding is an extra service with which you can send your backup to Acronis via regular post and have it uploaded
This article applies to:
- Acronis True Image 2015
- Acronis True Image 2014
- True Image 2013 by Acronis
- Acronis True Image Home 2012
- Acronis True Image Home 2011
- Acronis True Image Home 2010
- Acronis True Image Home 2010 Online Backup (Standalone)
Supported Media
Acronis True Image 2015/2014
Acronis Cloud supports backup from the following sources:
This article describes that the trial and full subscription must match.
Using the first time of the Tool - Calculate Online Backup Time - fails due an overload of Acronis site. Try again later or in several hours.
Back up -> Online backup storage -> Log in. Under "Backup scheme" select "Initial seeding"
You have entered an incorrect E-mail or password. Please ensure that you type in a correct E-mail and password for your Acronis account
Acronis Cloud is available in the following countries:
Top popular countries:
Security
Acronis has unparalleled experience in designing and executing critical data protection solutions. Acronis cloud data centers leverage sophisticated enterprise-level security, privacy and compliance mechanisms for organizations operating within variety of business sectors. Please find details in the whitepaper.
Acronis Cloud Backup needs to have access to the following hostnames and TCP ports: