Anti virus


Blue Screen of Death (BSOD), or system restart (depending on the configuration of the 'Startup and recovery' settings) can be observed on computers with DeviceLock Service and Kaspersky Endpoint Security 11 (antivirus) installed.


This is a know compatibility issue of Kaspersky Endpoint Security 11 (antivirus) with a number of other software products, including DeviceLock. For resolving this compatibility issue Kaspersky Lab released a private patch pf5038.

In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders to exclusion or to whitelist.


You disabled Antivirus and antimalware protection via Pause protection -> Turn off protection.

Despite disabled protection, scheduled antivirus scan continues to run.

In Cyber Protection agent logs C:\ProgramData\Acronis\Agent\var\log\atp-agent you find the following message:

[error] [ScheduleServiceProxy] : UnscheduleTask()[...] No tasks for cmd


Issue in the product.

Acronis True Image 2021 combines reliable backups with advanced security features - integrated anti-ransomware, cryptomining protection and antivirus - to protect you against today's threats.

This article contains frequently asked questions about new Advanced Antimalware Protection features of Acronis True Image 2021.


You have an antivirus or a different security solution in place and you want to install Acronis True Image 2021.


After Acronis True Image 2021 is installed on a machine with a different security solution in place, the machine displays significant performance degradation, such as programs not running or running slowly, unexpected reboots, slow booting, etc


Two or more antivirus solutions are active on the same machine.