Symptoms
Acronis True Image 2021 is installed on Windows 8.1 x64.
When you try to run an antivirus scan of the system, scan freezes and never finishes:
Cause
This issue is caused by a bug in Windows 8.1 thread scheduler.
Acronis True Image 2021 is installed on Windows 8.1 x64.
When you try to run an antivirus scan of the system, scan freezes and never finishes:
This issue is caused by a bug in Windows 8.1 thread scheduler.
You disabled Antivirus and antimalware protection via Pause protection -> Turn off protection.
Despite disabled protection, scheduled antivirus scan continues to run.
In Cyber Protection agent logs C:\ProgramData\Acronis\Agent\var\log\atp-agent you find the following message:
[error] [ScheduleServiceProxy] : UnscheduleTask()[...] No tasks for cmd
Issue in the product.
A third-party security solution detected a PUP(potentially unwanted program) on a machine protected by Acronis Cyber Protect. Acronis Cyber Protect did not detect this PUP and did not generate any alert about it. Why?
Some anti-malware tools detect Adware or PUP`s (Potential Unwanted Programs) in different ways according to internal Cyber Security vendor policies.