Antimalware

This is a known compatibility issue. Malwarebytes Anti-Malware blocks Acronis True Image Home 2012

Question

A third-party security solution detected a PUP(potentially unwanted program) on a machine protected by Acronis Cyber Protect. Acronis Cyber Protect did not detect this PUP and did not generate any alert about it. Why?

Description

Some anti-malware tools detect Adware or PUP`s (Potential Unwanted Programs) in different ways according to internal Cyber Security vendor policies.

Starting with C21.05 (agent version 15.0.26986), Acronis Cyber Protect Cloud allows dynamic installation and uninstallation of Antimalware components (please see this page for more information).

Dynamic installation of antimalware components translates into the following services being installed/uninstalled :

You can use the links in this article to test if Acronis Antimalware protection is configured correctly.

Symptoms

After Agent installation, the user experiences issues with printers, such as:

  • printing does not work at all
  • printing requests are sent slowly
  • network printers cannot be found

The print spooler service crashes (traces of this can be found in the MS Event Logs) when the Agent is installed and a protection plan with Anti-Malware Protection is enabled on the machine.

Printing works fine if the protection plan with Anti-Malware Protection is disabled.

Cause

Issue in the product: Printer Spooler crash.

Cyber Protection represents an all-in-one cyber protection solution that integrates backup and recovery, disaster recovery, malware prevention, security controls, remote assistance, monitoring, and reporting.

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