Wait 10 minutes after service start, clean up databases
This article applies to:
- Acronis Backup Advanced 11.5
AMS
Edit the registry to fix the issue
Integrating Acronis Management Server into vCenter Server
Installation of Acronis Management Server
The issue has been fixed, please update to the latest build. As workaround delete the SQL Express base or a separate SQL Express instance.
You have specified incorrect credentials
The "CredStorage" subkey in the registry is broken
Install "Components for Remote Installation"
Modify a registry key to resolve the issue
Acronis Bootable Agent can be controlled either locally through the GUI or remotely using the console
The issue is fixed starting with the build number 37608.
Recommendations in this article target deployment of Acronis Backup in environments of 200 to 1000 machines.
(!) If your environment is 1000+ machines, please contact Acronis Support with a reference to this article. Acronis Professionals will analyze your environment and provide you with ad hoc recommendations.
How to move AMS or its SQL databases to another machine.
Set the logging level on Acronis Management Server to collect all events
Recreate Connection Strings
Decompress files listed in the error message.
Click "Detect tape devices" to update the information about the attached tape devices
After AMS service restart you get the error "The specified entry does not exist: 'ID'."
Symptoms
You attempt to login to https://cloud.acronis.com/ and recieve the following error message:
{"reason":"wcsServiceUnavailable","context":{"_internal":"100011:-1:-1"},"date":"2015-11-11T11:11:11.111111+00:00"}
Symptoms
- You use a separate MS SQL server for Acronis Management Server database
- TLS 1.0 is disabled on the machine with Management Server and other machines
- Operations on Management Server fail. Management server log (%ProgramData%/Acronis/AMS/logs/ManagementServer.0.log) contains the following error:
| error 0x1290021: 01000: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SSL Security error [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (SECDoClientHandshake()).
Symptoms
1. An Acronis Service (Acronis Managed Machine Service, Acronis Management Server Service etc) is not running,
2. When you try to start it from Windows Task Manager or Services window, it fails with message The system cannot find the file specified.
Symptoms
Backup fails with the following message
The management server is not available for more than 30 days
Symptoms
- Your Acronis Management Server database is stored in external SQL server (not the built-in SQLite)
- You launch installation of Acronis Cyber Backup 12.5 Build 12730 (or later) to update existing Acronis Management Server.
- Update fails
- Installation log contains the following message:
1: Error 0x1290021: 42000: [Microsoft][ODBC SQL Server Driver][SQL Server]CREATE DATABASE permission denied in database 'master'
Symptoms
You have updated Acronis Cyber Backup 12.5 to build 8610 or 8650. After update, Acronis Management Server cannot start.
In C:\ProgramData\Acronis\AMS\logs\ManagementServer.0.log you see this error:
Symptoms
You try to install Acronis Cyber Backup 12.5 or Acronis Cyber Protect 15 on a machine where a NIC is disconnected or missing. Both Management Server and Agent are selected for installation.
At 99% of installation progress you get an error:
Registration failed.
Backup agent: "Failed to connect to the management server"
Manual registration fails with an error: ZmqGW return empty AMS addresses list
Cause
Issue in the product.
Symptoms
- You want to install an agent in an environment with a proxy.
- You have configured proxy according to the user guide (Acronis Cyber Protect 15)
- Agent registration fails with the following error:
503 service unavailable
Symptoms
- Management Server activation fails with the following error:
Login to this Acronis account failed. Verify that this account exists and your credentials are correct
This article applies to:
- Acronis Cyber Protect 15 Update 3
Symptoms
- You are trying to allocate licenses to Management Server (AMS) in Cloud console, but they are not getting allocated: nothing happens, no error message is displayed,
- The target AMS contains expired licenses: Trial quotas or subscriptions.
Cause
Issue in the product.
You want to register a machine with Acronis Agent in the management server. Registration fails. You check Acronis Managed Machine service and notice that it is stopped.
When you try to start the service, you get this error (logged in Windows event logs):
Error 0xb9000b: Failed to initialize network module.
| trace level: error
| line: 0xb957662f70a242f
| file: e:\327\enterprise\service\impl\server.cpp:678
| function: Core::ServerImpl::StartNetworkServer
| $module: mms_vsa64_12420
|
| error 0x30002: CannotBind
| line: 0xe6f03fbb500414fa
| file: e:\327\enterprise\common\async_ipc\async\io_base_libevent.cpp:371
| function: AsyncIpc::Libevent::IoBase::Activate
| $module: asyncipc_vsa64_12420
Symptoms
- You updated the software to Acronis Cyber Protect 15 Update 3 or newer version from an older build or from Acronis Cyber Backup 12.5
- Every day, the following alert appears:
This management server has been offline for X days. Fix the Internet connection issue and ensure that your license is up to date.
