AMS

Wait 10 minutes after service start, clean up databases

This article applies to:

  • Acronis Backup Advanced 11.5

The issue has been fixed, please update to the latest build. As workaround delete the SQL Express base or a separate SQL Express instance.

How to move AMS or its SQL databases to another machine.

Click "Detect tape devices" to update the information about the attached tape devices

Set the logging level on Acronis Management Server to collect all events

After AMS service restart you get the error "The specified entry does not exist: 'ID'."

Acronis Bootable Agent can be controlled either locally through the GUI or remotely using the console

Recommendations in this article target deployment of Acronis Backup in environments of 200 to 1000 machines.

(!) If your environment is 1000+ machines, please contact Acronis Customer Central with a reference to this article. Acronis Professionals will analyze your environment and provide you with ad hoc recommendations.

Symptoms

You attempt to login to https://cloud.acronis.com/ and recieve the following error message:

{"reason":"wcsServiceUnavailable","context":{"_internal":"100011:-1:-1"},"date":"2015-11-11T11:11:11.111111+00:00"}

Cause

Backup Management Console is temporary unavailable for your datacenter. As a result you cannot modify your backup plans and manage machines.

Symptoms

You have updated Acronis Backup 12.5 to build 8610 or 8650. After update, Acronis Management Server cannot start.

In C:\ProgramData\Acronis\AMS\logs\ManagementServer.0.log you see this error:

Symptoms

Proxy settings have been changed on the machine with Acronis Management Server. After that change, connection to network components (network location, agents, Storage Node etc) fails with an error similar to 

Symptoms

  1. You use a separate MS SQL server for Acronis Management Server database
  2. TLS 1.0 is disabled on the machine with Management Server and other machines
  3. Operations on Management Server fail. Management server log (%ProgramData%/Acronis/AMS/logs/ManagementServer.0.log) contains the following error:

      | error 0x1290021: 01000: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SSL Security error  [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (SECDoClientHandshake()).

Symptoms

Backup fails with the following message

The management server is not available for more than 30 days

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