Agent installation fails

Acronis Cyber Protect 15: Acronis Agent installation sails with: "Failed to connect to machine '..'. HTTP status code: 402"

Symptoms

  • You are trying to install the Acronis Cyber Protect 15 Agent manually
  • The installation fails with "Failed to connect to machine 'https://***.***.***.***:9877'. HTTP status code: 402"
Acronis Cyber Protect: Agent installation on a Domain controller fails with the error: "Failed to get SID of group '....."

Scenario 1

  • You are trying to install Acronis cyber protect Agent on a Domain Controller
  • Installation fails with the error "Fatal error during installation. Failed to get SID of group '....'" 

 

Acronis Cyber Protect: Agent installation fails with "Failed to add user. A null reference pointer was passed to the stub"

Symptoms

  1. You are trying to install an agent
  2. The installation fails with "Fatal error during installation"
  3. When analyzing the installation log with MSI technology, you see the error "A null reference pointer was passed to the stub"
Acronis Cyber Protect: Agent installation on a Domain controller fails with the error: "The trust relationship between the primary domain and the trusted domain failed."

Symptoms

  • You are trying to install Acronis cyber protect Agent on a Domain Controller
  • Machine is a Secondary domain controller and a Primary domain controller exists in the environment
  • Installation fails with the error "The trust relationship between the primary domain and the trusted domain failed."

Cause

Connectivity issue with the Domain Controller.