Agent installation

Acronis Cyber Protect: Installation in Linux finishes with "Failed to build the SnapAPI kernel module"

You install Acronis Agent on a Linux machine. Installation completes with this error:

Failed to build the SnapAPI kernel module. Operations with disk-level backups will not be available.

Acronis Cyber Protect Cloud: installation or backup fails with C21.11 or C21.12 agent on CloudLinux7.9 or CloudLinux8.5 (8.x) due to REMAKE_INITRD in the dkms.conf file

Symptoms

Installing or updating C21.11 or C21.12 agent on CloudLinux7.9 or CloudLinux8.5 (8.x) fails to (re)build snapapi26 and snumbd26 kernel modules. This happens after the latest updates to CloudLinux 7.9 and 8.5 (8.x in general). trueimage-setup.log contains an error from DKMS about the use of deprecated feature: REMAKE_INITRD in the dkms.conf files of the agent's kernel modules.

Acronis Cyber Protect Cloud: Auto-update or remote installation fails with "Failed to launch installation or update support service on host: The specified service already exists"

Symptoms

Auto-update, remote update, or remote agent installation fails with the following error:

Acronis Cyber Protect Cloud: Installer shows warning "Incompatible operating system" on macOS 13.1 and 13.2

Symptoms

You are using MacOS 13.1 or 13.2 and trying to install mac agent
When you run the installer, the following warning message is shown: "Incompatible operating system"

Cause

This warning is false due to an issue with the product.