Symptoms
- A scheduled automatic update runs.
- The update fails with the following error: "Installation process failed. {"Result":"Failed", "Code":"6452571", "Description":"One or several critical issues are found:"}"
Agent auto-update
Symptoms
- Agent auto-update or remote update fails with the following error: "There is not enough free space for installation or update. The available space must be greater than 5 GB."
- However, agent machine has more free space available.
Cause
5 GB of free space is required in the following directories:
Symptoms
- Agent auto-update or remote update fails with the error "Fatal error during installation":
Cause
During agent installation, Acronis faced an error that couldn't be solved by the installer.
Symptoms
- Agent auto-update or remote update fails with the error code "24510491": "Failed to download installation file from the server"
Cause
Network issues in the environment that prevents installation files from successfully downloading.
Symptoms
- Agent auto-update or remote update fails with "Internal error of the installation or update service. Error: CopyFilesFailed"
Cause
Acronis installer cannot process required files for update because they are used by another process.
Usually, the affected file is "C:\Program Files\BackupClient\RemoteInstall\acroinst2.exe\"
Symptoms
- Agent auto-update or remote update fails with {"Result":"Failed", "Code":"6452534", "Description":"The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."}
- In bootstrapper logs, you see errors with code 0x80080005
Cause
Symptoms
- Auto-update of agent finishes with error "Failed to launch installation or update support service on host '..'. Failed to uninstall existing service. The specified service has been marked for deletion."