Acronis Management Server database accumulates entries with completed activities and accepted alerts, and can reach considerable size because of this. To reduce the size of Acronis Management Server database you can use a special script to clean up older entries.

Symptoms

You receive the following error:

“Activity 'Applying retention rules' failed. The activity has failed due to a restart of the service.”

Cause

Possible causes are service crash or machine restart

Solution

To resolve the issue please do the folowing:

Symptoms

1. You have a virtual environment protected with Agent for VMware or Agent for Hyper-V
2. When a backup plan is applied to two or more virtual machines, activities for backup progress are not shown on virtual machines; instead they are shown on Agent that runs on hypervisor level.
3. Alternatively, warnings or activities are shown on incorrect virtual machine

Cause

Specifics of product architecture.