Acronis installer

Symptoms

During the installation of the agent on Windows XP, the following error is prompted:

A required digital certificate is not installed on this machine.

This error is prompted due to required root certificate being absent on this machine.

This issue has been resolved in C23.04 agent build 15.0.35320

If you are unable to update, use the workaround below:

You are using MacOS Ventura 13.4 and trying to install mac agent
When you run the installer, the following warning message is shown: "Incompatible operating system"

This warning is false due to an issue with the product.