Account

The task that you are trying to run was created under a different account and you do not have enough privileges to run it

Make the Acronis Managed Machine Service run under the correct user account. Check that the network share is accessible

You have entered an incorrect E-mail or password. Please ensure that you type in a correct E-mail and password for your Acronis account

This is a known product limitation. If you have several licenses, you can create a separate account at the Acronis website for each of them

The fix is available in the latest released build of the product (Build 11345 or higher)

You need to provide Windows credentials with administrator or at least backup operator rights to let Acronis True Image start a scheduled task

The user account, under which Acronis Managed Machine Service is running, has no Back up files and directories and Restore files and directories privileges

Do not run Acronis Managed Machine Service under Local System account: this account does not have permissions for network access

Synchronization of a folder between different machines with the same Acronis account - basically, one user with two or more machines

When working for a company, you may want to have more than one employee to access the data in your Acronis account. In this situation, you can use a generic e-mail address or a distribution list of the company.

Synchronization of a folder between different machines with the same Acronis account - basically, one user with two or more machines

Symptoms

  1. You are trying to create a backup of Machine A in a shared network folder created on Machine B
  2. The Acronis Managed Machine Service Account (A\Username) of Machine A, and the login information of the network folder (B\Username) use the same user name, but have different passwords.

    In this case the Managed Machine Service account A\Username may become locked out in some cases.

1. Backup to Cloud fails with error code 0x01900009+0x01900001 and the following message

An error occured either during connection or on the server. Check your Internet connection, or try to sign out, restart the program and sign in again.

2. Backup log at C:\ProgramData\Acronis\TrueImageHome\Logs\ti_demon contains the text "Failed to get the account information from database"

You run a backup of Microsoft Office 365 mailbox and/or OneDrive with Acronis True Image 2019/2020
Backup fails with the following error:

Cannot back up this mailbox because the login for the account to which the mailbox belongs is also used for another Microsoft account

You can view your orders and retrieve your serial numbers from your account at the Acronis website

If you have forgotten both e-mail and password, use THIS ARTICLE.

You want to log in to your Acronis account at https://account.acronis.com, but you have forgotten your password. This article explains how to reset the forgotten password and specify a new password for your account.

Do the following:

Summary: registration process at the official Acronis web site

How to change the registration e-mail on Acronis website

You need to have Order ID and a serial number to retrieve the registration E-mail

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily:

You have licenses of Acronis products registered in your account at Acronis website. You want to move some or all of these licenses to another account (associated with another email).

First, check whether your license is a perpetual license or a subscription. How to check whether your license is perpetual or subscription

It is recommended to register your serial numbers for Acronis products at the official Acronis website, so that you can at any time:

What is Acronis account and how to create one

Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation, receive technical help, and get access to special offers from Acronis as well as notifications about new product releases.

How to change password for your account on Acronis website

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