Account

The task that you are trying to run was created under a different account and you do not have enough privileges to run it

Make the Acronis Managed Machine Service run under the correct user account. Check that the network share is accessible

You have entered an incorrect E-mail or password. Please ensure that you type in a correct E-mail and password for your Acronis account

This is a known product limitation. If you have several licenses, you can create a separate account at the Acronis website for each of them

The fix is available in the latest released build of the product (Build 11345 or higher)

You need to provide Windows credentials with administrator or at least backup operator rights to let Acronis True Image start a scheduled task

The user account, under which Acronis Managed Machine Service is running, has no Back up files and directories and Restore files and directories privileges

Do not run Acronis Managed Machine Service under Local System account: this account does not have permissions for network access

Synchronization of a folder between different machines with the same Acronis account - basically, one user with two or more machines

When working for a company, you may want to have more than one employee to access the data in your Acronis account. In this situation, you can use a generic e-mail address or a distribution list of the company.

How to subscribe or unsubscribe to Acronis Newsletters or E-mail offers

How to change password for your account on Acronis website

Synchronization of a folder between different machines with the same Acronis account - basically, one user with two or more machines

You start Acronis True Image and provide credentials to your Acronis account.

Signing in fails with this error:

An error occurred while signing in. Please try again later.

You run a backup of Microsoft Office 365 mailbox and/or OneDrive with Acronis True Image 2019
Backup fails with the following error:

Cannot back up this mailbox because the login for the account to which the mailbox belongs is also used for another Microsoft account

If you have forgotten both e-mail and password, use THIS ARTICLE.

You want to log in to your Acronis account at https://account.acronis.com, but you have forgotten your password. This article explains how to reset the forgotten password and specify a new password for your account.

Do the following:

What is Acronis account and how to create one

Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation, receive technical help, and get access to special offers from Acronis as well as notifications about new product releases.

You can view your orders and retrieve your serial numbers from your account at the Acronis website

Log into your account at Acronis website and check the "Maintenance" column.

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

You need to have Order ID and a serial number to retrieve the registration E-mail

How to change the registration e-mail on Acronis website

Summary: registration process at the official Acronis web site

It is recommended to register your serial numbers for Acronis products at the official Acronis website, so that you can at any time:

We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily:

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