To be able to back up a machine to the online storage, you need to purchase and activate a subscription to the Acronis Backup to Cloud (Acronis Backup & Recovery Online) service.
Follow these steps to troubleshoot Subscription Activation Issues:
Complete all steps before proceeding to error troubleshooting step.
1.1. Product matches subscription
To be able to use Acronis Backup to Cloud (Acronis Backup & Recovery Online) subscription Acronis software should be installed.