Follow these steps to troubleshoot Consolidation Issue
Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.
This issue can also be caused by an incorrect or unfinished installation of the product.
Follow step-by-step instructions below to troubleshoot the issue. Choose Windows or Linux depending on what operating system you are using.
When backing up to a magnetic tape media, you may encounter issues with device detection or read/write operations. This article provides instructions on how to troubleshoot and resolve such issues.
Follow these steps to troubleshoot issues with backing up to magnetic tape media:
Product may hang under specific circumstances.
There are 2 types of hanging:
Make sure you are facing Replication Issue: Run a backup from the source location to destination location. If that fails then your problem is not Replication issue but a more general problem that requires further troubleshooting and localization.
Follow these steps to troubleshoot Replication Issues:
Collect information for investigation of Linux operating system lockups.
Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to analyze Acronis System Report and a kernel dump.
Always make sure you have the latest build of the product (if it's possible).
Once Centralized backup plan is created it is saved in Acronis Management Server database and then gets deployed to all agents listed in the plan. During deployment the plan has status “deploying”. Once everything is done the plan goes to status “deployed”
Complete all steps before proceeding to collect information step.
Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:
Follow these steps to troubleshoot issues while adding a machine to Acronis Management Server in Acronis Backup 11.5/11.7