AB - Pre/Post-Backup/Recovery Operations

Collect information for investigation of Linux operating system lockups.

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to analyze Acronis System Report and a kernel dump.

Always make sure you have the latest build of the product (if it's possible).

Make sure you are facing Replication Issue: Run a backup from the source location to destination location. If that fails then your problem is not Replication issue but a more general problem that requires further troubleshooting and localization.

Follow these steps to troubleshoot Replication Issues:

Follow these steps to troubleshoot Consolidation Issue

Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.

Follow step-by-step instructions below to troubleshoot the issue. Choose Windows or Linux depending on What operating system you are using.

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

When backing up to a magnetic tape media, you may encounter issues with device detection or read/write operations. This article provides instructions on how to troubleshoot and resolve such issues.

Follow these steps to troubleshoot issues with backing up to magnetic tape media:

Once Centralized backup plan is created it is saved in Acronis Management Server database and then gets deployed to all agents listed in the plan. During deployment the plan has status “deploying”. Once everything is done the plan goes to status “deployed”

Complete all steps before proceeding to collect information step.

Centralized plan creation provides unexpected result such as plan is not showing in GUI at all

Cause:
AMS SQL database probably hit limit of 4 GB and no data can be added there.

Follow these steps to troubleshoot issues while adding a machine to Acronis Management Server:

Acronis Management Server connects to the agent on port 9876 and tries to establish a trusted connection. Connection is required both from AMS to Agent and from Agent to AMS. So this means that the required port has to be opened and all Acronis Services have to have correct privileges.

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging:

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