AB - Installation

This article describes the troubleshooting steps in case of a Virtual Appliance installation failure

Collect information for investigation of Linux operating system lockups.

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to analyze Acronis System Report and a kernel dump.

Always make sure you have the latest build of the product (if it's possible).

This article informs about supported Microsoft Exchange versions and provide steps to troubleshoot issue with installation failing with error “MS Exchange server is not installed or has an unsupported version".

Follow these steps to troubleshoot issues with “MS Exchange server is not installed or has an unsupported version" errors during installation of Acronis Agent for MS Exchange.

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging:

Symptoms

1) You are trying to install, update, uninstall, register or unregister Agent for Mac.

2) Agent registration on Management Server fails with the error message:

Could not resolve host: localhost; nodename nor servname provided, or not known

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

This article explains to install Acronis software on Linux systems without installing packages required for compiling SnapAPI module on every machine. Instead, it's possible to install Acronis agent on a test machine and distribute precompiled module over your systems.

Solution

On the source machine:

1. Build SnapAPI modules:

Instructions on how to troubleshoot and resolve installation issues.

Always make sure you are troubleshooting installation issues with the latest build of the product (if it is possible).

Follow these steps to troubleshoot Installation Issues:

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
8 + 6 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.