In some rare cases there can be some issues with HID devices, e.g. you booted machine from Bootable Media and your USB mouse doesn't move or keyboard doesn't type or types wrong. Follow step-by-step instructions below to troubleshoot the issue.
AB - Bootable Media
Troubleshooting Acronis Backup and Recovery NIC detection issues
Introduction
In some rare cases there can be some issues with network cards.
So here is the situation: You booted machine from Linux-based Bootable Media and your NIC doesn't acquire DHCP address or isn't listed as device
Solution
Follow step-by-step instructions below to troubleshoot the issue.
Symptoms
You may experience issues with booting a Linux-based bootable media on MSI GE72VR 6RF notebook. Agent locks up while 'Loading the network connection setting...'
Solution
Issue can be resolved by adding the acpi=off noapic parameter to the Linux kernel when creating the media:
Symptoms
- You boot a machine with Acronis Cyber Backup Linux-based bootable media
- You start a backup wizard, click on Items to backup and select the entire machine
-
The following warning appears:
This machine cannot be selected directly.
A previous agent version is installed on the machine.
Use policy rules to select this machine for backup.
To see the list of hardware supported by Linux-based bootable media, click the product that is used to create the media:
In some rare cases there can be some issues during network browsing while working with Linux-based Acronis bootable media.
Symptoms
You booted machine with Acronis bootable media. You try to select a share as source or target. You either don't see any shares or loading takes too much time.
Solution
Follow step-by-step instructions below to troubleshoot the issue.
Please do not collect tcpdump unless it's requested by Acronis support.
This article describes how to proceed if you have faced a problem with building WinPE-based bootable media with one of the following products: