AB - Backup

Instructions on how to troubleshoot and resolve vSphere snapshot issues in Acronis Backup for VMware (Acronis vmProtect)

This article applies to:

  • Acronis Backup for VMware (Acronis vmProtect)

Introduction

This article provides instructions for troubleshooting vSphere snapshot issues in Acronis Backup for VMware (Acronis vmProtect).

Solution

Follow these steps to troubleshoot vSphere snapshot issues:

Collect information for investigation of Linux operating system lockups.

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to analyze Acronis System Report and a kernel dump.

Always make sure you have the latest build of the product (if it's possible).

Exclude Acronis program folders, executable files and program data from the antivirus check.

Follow these steps to troubleshoot Pre/Post backup commands:

  1. Get familiar with technology in the About part.
  2. Check for known issues in the Known issues part.
  3. Follow to Troubleshooting part to troubleshoot and resolve the issue.

About

Pre-/Post-Backup or Pre/Post data capture commands can be used for various operations such as:

Follow these steps to troubleshoot a Cataloging Issue

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Acronis Scheduler is a tool which is responsible for scheduled Acronis operations. If scheduled backups or other activities do not work as configured in backup plan or task, proceed with this article in order to identify the root cause and solve the issue if possible.

Follow these steps to troubleshoot Acronis Scheduler issues:

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

This article describes how to resolve and troubleshoot the error "Error creating snapshot" encountered while backing up a physical or virtual machine. Generally following snapshot errors may occur:

Troubelshoot tape usage issues

This article applies to:

  • Acronis Backup Advanced

Introduction

Acronis Backup Advanced provides advanced capabilities in setting up tape storage and using it for backup and replication. Incorrect settings and usage may lead to unexpected results and problems. This article describes the Tape Management functionality, settings, contains correct and incorrect usage examples and provides troubleshooting steps for issue resolution.

Instructions on how to troubleshoot and resolve issues with tape devices.

This article applies to:

  • Acronis Backup Advanced (Acronis Backup & Recovery)

Introduction

When backing up to a magnetic tape media, you may encounter issues with device detection or read/write operations. This article provides instructions on how to troubleshoot and resolve such issues.

Solution

Follow these steps to troubleshoot issues with backing up to magnetic tape media:

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

The Express Full Backup method allows creating full backups of Exchange information stores, storage groups, or databases in deduplicating vaults. With this method, Acronis software backs up only the changes that have occurred since the previous full backup. The data that has not changed is replaced with links to it in a newly created backup.

Follow these steps to troubleshoot Express Backup Failure:

Follow these steps to troubleshoot issues with single-pass backup of SQL Server databases:

This article provides information on troubleshooting possible failures during Deduplication.

Deduplication is a complex process involving many operations and components and thus has a number of possible points of failure. In order to properly troubleshoot and resolve such issues, the first step is to find the exact point of failure. Once this clear, we have to collect the proper diagnostic information. Please follow the guide below in order to do this.

Select the situation that applies:

Continuous Data Protection (CDP) backup scheme allows reverting the protected data to any point in time.

Follow these steps to troubleshoot CDP Backup Failure:

This article provides instructions on how to troubleshoot and resolve issues with backup failures of Microsoft Exchange Information Store while using Acronis Backup Advanced.

Solution

Follow these steps to troubleshoot issues with Backup of Microsoft Exchange Information Store:

When configuring Acronis Backup Advanced for Exchange for backup or recovery operations, you may encounter issues with detection of the Exchange Server cluster components or data.

Follow these steps to troubleshoot detection issues:

Introduction

Make sure that your problem appears during file-level backup only. This is the case if you also tried to run a Disk level backup

  • of the same source (e.g. backup of the whole C: drive)
  • to the same destination (e.g. to the same folder).
  • with the same backup settings (VSS, etc)

and in the result the disk level backup worked. In this case check for known issues.

Expand All

Instructions on how to troubleshoot and resolve issues with disk/partition backup failures

Introduction

Backup of drives or partitions may fail due to a variety of reasons, but not all reasons are specific to this type of backup. Generally the problem can be treated as a partition backup failure only when you also tried to run a file backup

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging:

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Backup Advanced virtualization solutions.

Solution

Follow these steps to troubleshoot virtual machine backup failures:

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