5nine V2V Easy Converter

Acronis Cloud Migration: Why did my conversion of the VMware VM to Hyper-V fail?

Issue

I tried converting a VMware VM to Hyper-V using the Acronis V2V Easy Converter and it failed. What might be causing this, and how do I fix it?

Resolution

Please try the following troubleshooting steps:

Acronis Cloud Migration: Why am I getting error "current license or ESXi version prohibits execution" when I try migrating VMs from VMware to Hype-V using Acronis V2V Easy Converter?

Issue

I am getting an error "current license or ESXi version prohibits execution" when I try to migrate VMs from VMware to Hyper-V using Acronis V2V Easy Converter. What might be causing this, and how do I fix it?

Resolution

This error is related to running an unlicensed version of ESXi and trying to migrate a VM that is already running. This is by design and due to limitations within the free ESXi API. To resolve this error please try stopping the VM before migrating or upgrade to a licensed version of the ESXi.

Acronis Cloud Migration: When migrating my VM's the boot disk is being changed from SCSI to IDE. How can I maintain SCSI boot disk and ensure that the VM's are converted as Gen 2?

Issue

VM's boot disk is being changed from SCSI to IDE when I am using the Acronis V2V Easy Converter to migrate VMs from VMware to Hyper-V. I want to maintain SCSI boot disk and ensure that the VMs are converted as Gen 2. How do I do that?

Resolution

The V2V converter will select the generation type based on the ESXi VM firmware type. If the firmware type is "BIOS" it will convert as GEN1, if it is UEFI it will convert as GEN2.

 

Acronis Cloud Migration: Why can't I see my VMs when I connect to our VMWare vCenter using the Acronis V2V Easy Converter?

Issue

I connect to our VMWare vCenter using the Acronis V2V Easy Converter and I am not able to see my VMs. What might be causing this, and how do I fix it?

Resolution

Please note that it is highly recommended not to connect using vCenter, but to connect to ESXi hosts directly instead. This ensures stable communication and significantly decreases the conversion time as well.

Acronis Management and Monitoring products: Do I need to download the product software again after I have purchased the license for the product I have used during my trial period?

Issue

Trial period for the Acronis product is over and I have purchased a license for that product. Is there a licensed version of the product software I need to download that is different from the trial version of the product software that I have already installed?

Acronis Management and Monitoring products. Where can I download the latest Acronis products' software of formerly 5nine products?

Issue

I want to download the Acronis products' software of formerly 5nine products. How do I do that?

Resolution

Customers should be able to find their licenses for the purchased products and software's download links at
"My Downloads" page: https://alt.5nine.com/signinAcronis.aspx

Acronis Management and Monitoring products: How do I install or activate my Acronis product license?

Issue

I am having issues installing or activating the Acronis product license that was provided to me. How do I fix this issue?

Resolution

If you are installing the Acronis product license on the product version that was released before June 1, 2017 (except for the Acronis Cloud Manager product) please make sure to upgrade to the latest version of your Acronis product for the automatic activation of your license.