5nine Manager Datacenter

Acronis Management and Monitoring products. Where can I download the latest Acronis products' software of formerly 5nine products?

Issue

I want to download the Acronis products' software of formerly 5nine products. How do I do that?

Resolution

Customers should be able to find their licenses for the purchased products and software's download links at
"My Downloads" page: https://alt.5nine.com/signinAcronis.aspx

Acronis Management and Monitoring products: How do I install or activate my Acronis product license?

Issue

I am having issues installing or activating the Acronis product license that was provided to me. How do I fix this issue?

Resolution

If you are installing the Acronis product license on the product version that was released before June 1, 2017 (except for the Acronis Cloud Manager product) please make sure to upgrade to the latest version of your Acronis product for the automatic activation of your license.

Acronis Cloud Manager: access to a virtual machine console from Acronis Manager Datacenter results in "To make Guest Console Feature available for external networks you should configure Remote Desktop Feature"

Issue

I am trying to access a virtual machine (VM) Console and receiving a message saying "To make Guest Console Feature available for external networks you should configure Remote Desktop Feature". How do I do that?

Resolution

If Management Console is on the same network as the Management Server and the Hyper-V hosts, then you only need to set access credentials for every hosts in the objects tree. Right click on the host and press Set Credentials button in the toolbar.

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