5nine Manager Datacenter

Issue

I want to restore a virtual machine (VM) from a backup in Acronis Manager Datacenter. How do I do that?

Resolution

To restore a VM from a backup, select the appropriate backup from the Archives tab and start the Restore wizard by pressing the Restore button.

Specify the decryption key if encryption was used in the backup creation.

Issue

I want to import a virtual machine (VM) in Acronis Manager Datacenter. How do I do that?

Resolution

Select a host from the object tree and press the Import VM button on the main panel menu. This will open the Import VM wizard.

1. Select storage and define the path that contains the VM data.

2. Select the VM data that you want to import.

Issue

I want to clone a virtual machine (VM) in Acronis Manager Datacenter. How do I do that?

Resolution

To clone a VM, select a VM you want to clone from the object tree and press the Clone VM button on the main panel menu. The Clone VM dialog box will be opened. 

Provide the number of clones, clone name patterns and the storage parameters and press OK.

Issue

I want to perform a shared nothing virtual machine (VM) migration in Acronis Manager Datacenter? How do I do that?

Resolution

This operation allows you to move a VM with or without its storage or just a VM’s storage to another Hyper-V host. This operation is available in both clustered and non-clustered environments.

Issue

I want to perform a Hyper-V Replication using Acronis Manager Datacenter? How do I do that?

Short Description

Hyper-V Replica allows virtual machines (VMs) running at a primary site to be efficiently replicated to a secondary location (Replica site) across a WAN link. Primary and Replica servers must be on Microsoft Hyper-V 2012 at a minimum.

Resolution

Prerequisites

To take advantage of the Hyper-V Replica, the following pre-requisites must be met:

Issue

I need to determine how much space is allocated and in use for the purpose of backup capacity planning in Acronis Manager Datacenter. How do I do that?

Resolution

Acronis Manager Datacenter uses a concept of Logical Datastores, that you can use for backup/templates/VM storage purposes. 

Issue

I want to create a template from a virtual machine (VM) in Acronis Manager Datacenter. How do I do that?

Resolution

To create a template from a VM, select a VM from the object tree and right click on it to start the process. Please ensure that the VM is in a Running (active) state before starting this process.

1. Select Template option and hit Next.

Issue

I want to delete virtual hard drive(s) from Acronis Manager Datacenter. How do I do that?

Resolution

1. You can choose the option to delete virtual hard drive(s) when you delete a virtual machine (VM).

Issue

I want to create logical view grouping in Acronis Manager Datacenter. How do I do that?

Description

Logical view grouping allows administrators to combine multiple related resources into a single, logical tree through categorization and grouping in the Management Console. This feature lets users effectively manage, monitor and optimize operations by providing fast, easy access to relevant resources while maintaining strict role-based access controls.

Issue

I want to configure the access during installation of Management Service, Host Agent and Management Console components using best practices to avoid any access related issues in the future with Acronis Manager Datacenter. How do I do that?

Resolution

Management Service Setup

1. Select the user that will run the Management Service:

Issue

I want to export a virtual machine (VM) in Acronis Manager Datacenter. How do I do that?

Resolution

Select a VM that you want to export from the object tree and press the Export button on the main panel menu. Define the storage destination and folder where you want the VM to be exported to and press OK to complete the process.

 

Issue

I want to configure performance monitoring alerts in Acronis Manager Datacenter. How do I do that?

Resolution

1. In the Monitoring section, select Configure Resource Alerts in the top menu bar under the Summary tab.

2. Under Host Alerts, set the CPU Total % thresholds.

Issue

I want to perform a quick virtual machine (VM) migration in Acronis Manager Datacenter? How do I do that?

Resolution

Live and quick VM migration applies to clustered VMs only.

1. To move the VM(s) between nodes that are joined into a cluster, select the cluster in the Acronis Manager Datacenter object tree and then select the VM that you want to move to another node. Then click the Move button in the toolbar.

Issue

I want to configure event alerts in Acronis Manager Datacenter. How do I do that?

Resolution

In the Monitoring section, select Configure Event Alerts in the top menu bar under Summary tab. From this screen, you are able to enable or disable which windows events you would like to monitored.

Issue

I want to create a new virtual machine (VM) from a template in Acronis Manager Datacenter. How do I do that?

Resolution

To create a new VM from a template, select a Hyper-V host and press Create VM button in the toolbar. 

1. Select the source for the new VM and press Create VM from VM template.

2. Specify Guest Options.

Issue

I want to perform a live virtual machine (VM) migration in Acronis Manager Datacenter? How do I do that?

Resolution

Live VM migration applies to clustered VMs only.

1. To move the VM(s) between nodes that are joined into a cluster, select the cluster in the Acronis Manager Datacenter object tree and the VM that you want to move to another node. Click the Move button in the toolbar.

Issue

I am not able to access virtual disks saved as a network share CIFS/SMB file from the datastore in Acronis Manager Datacenter. What might be causing this, and how do I fix it?

Resolution

Create a windows file and folder share and set path to the folder in the following format: \\MyNAs\SMBShareFolder.

Note: Ensure that NTFS file level permission is set and that all Hyper-V hosts or “everyone” can access this network folder share.

Issue

I want to set up the dynamic optimization feature in Acronis Manager Datacenter. How do I do that?

Short Description

Dynamic Optimization feature enables you to automatically migrate virtual machines (VMs) to underutilized hosts when CPU and/or Memory reach predefined thresholds.

Resolution

1. Create a new Cluster Optimization Group by clicking Monitoring > Summary > Configure Optimizer

Issue

I am having issues cloning a clustered VM from Acronis Manager Datacenter. What might be causing this, and how do I fix it?

Resolution

This issue can happen when the host agents are having difficulties identifying the management server. To address this, please reinstall the Management Service and use FQDN or IP address in the connection setup (instead of host name as shown below).

Issue

I am ready to install the Acronis Manager Datacenter product. What are the system requirements to install this product?

Resolution

The following system requirements have to be met in order to install the Acronis Manager Datacenter product:

Acronis Manager Datacenter Management Server

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Issue

I want to set up multi-tenant environments where the users can have granular permissions and roles to access Hyper-V infrastructure. How do I use the Role Based Access Control capabilities (RBAC) in Acronis Manager Datacenter to set up multi-tenant environments?

Issue

I want to configure and create Datastore in Acronis Manager Datacenter. How do I do that?

Short Description

Datastore is an internal Acronis Manager Datacenter entity which is necessary to support access limitation to virtual machine (VM) resources.

Resolution

Datastore can be added via Create Datastore wizard.

Issue

I want to create a virtual machine (VM) in Acronis Manager Datacenter. How do I do that?

Resolution

To create a VM, select a Hyper-V host and press Create VM button in the toolbar.

Select the source for the new VM - Create new VM.

Specify the VM's identity.

Issue

I am not able to install the Acronis Manager Datacenter Management Service. What might be causing this, and how do I fix it?

Issue

I am trying to access a virtual machine (VM) Console and receiving a message saying "To make Guest Console Feature available for external networks you should configure Remote Desktop Feature". How do I do that?

Resolution

If Management Console is on the same network as the Management Server and the Hyper-V hosts, then you only need to set access credentials for every hosts in the objects tree. Right click on the host and press Set Credentials button in the toolbar.

Issue

I want to create a backup for my virtual machine (VM) in Acronis Manager Datacenter. How do I do that?

Resolution

1. To create a VM backup, please select the backup module then click the Create button on the top menu bar to start the process.

2. Provide a name and job description for the backup and press Next

Issue

I want to configure virtual switches in Acronis Manager Datacenter? How do I do that?

Resolution

Virtual switch management is implemented in the Virtual Switches tab. You can create, edit and delete virtual switches for all of the managed Hyper-V hosts.

To create a new virtual switch, select a host in the tree and press Create VMSwitch button in the toolbar.

Issue

I want to add or remove a virtual machine (VM) to/from a cluster in Acronis Manager Datacenter. How do I do that?

Resolution

To remove a clustered VM from cluster:

  1. Select the cluster in the Acronis Manager Datacenter object tree
  2. Select the VM that you need to remove from cluster and right click on it
  3. Select the Remove from Cluster command

To add a non-clustered VM to a cluster:

Issue

I need to know if a SQL DB is required to complete the installation of the Acronis Manager Datacenter, Acronis Manager Standard and Acronis Cloud Security products. 

Resolution

You need a SQL DB to complete the installation of the Acronis Manager Datacenter, Acronis Manager Standard and Acronis Cloud Security products. You can download a free version of Microsoft SQL Express Edition via the following link - 

Issue

I installed .NET but I am still having issues while trying to deploy the host agents during the Acronis Manager Datacenter setup. How can I resolve this?

Resolution

Connecting to remote server failed with the following error message:

  • WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using Kerberos authentication: there are currently no logon servers available to service the logon request. 

Possible causes are:

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