If you do not have a floppy disk drive, you can use a flash disk which needs to be formatted to FAT32.

Please boot from the Acronis True Image rescue disc and press F11 key after the "Starting Acronis Loader..." message appears and you get to the selection screen. After you get the "Linux Kernel Settings" prompt, please remove the word "quiet", click on the "OK" button and select the Full version menu item to boot. Wait for # prompt to appear. Please insert a Flash disk to a USB port and issue the following commands:

# cat /proc/partitions

This will give you the list of partitions/drives available in your system.

For example:
8 0 127744 scsi/host0/bus0/target0/lun0/disc
8 1 127744 scsi/host0/bus0/target0/lun0/part1
3 0 80417183 ide/host0/bus0/target0/lun0/disc
3 1 10241406 ide/host0/bus0/target0/lun0/part1
3 2 20482875 ide/host0/bus0/target0/lun0/part2
3 3 1020127 ide/host0/bus0/target0/lun0/part3


Flash drive's partition is visible as 'scsi'. You may find your flash by partition/drive size. 
For example the line "8 1 127744 scsi/host0/bus0/target0/lun0/part1" in this example means that flash size is 128Mb.
If the flash is partitioned it will bring the list of its partitions as well.

Then you need to create a mount point for your flash and mount it.
# mkdir /mnt/tmp
# mount -t vfat /devfs/scsi/host0/bus0/target0/lun0/part1 /mnt/tmp

There can be some warning messages but it is safe to ignore them.

Make a directory on your flash drive to save files to it:
# mkdir /mnt/tmp/sysinfo

Check whether the drive is mounted correctly for writing access:
#ls /mnt/tmp

This will give a list of files/folders located on the drive.

Save 'sysinfo' and unmount the flash drive:
# sysinfo > /mnt/tmp/sysinfo/sysinfo.txt
# umount /mnt/tmp

Please, send us the created sysinfo.txt file from the flash drive.