Search found 7 items
65713: Acronis DeviceLock DLP: Blue Screen of Death (BSOD), or unexpected system restart due to compatibility issue with Kaspersky Endpoint Security 11
Description Blue Screen of Death (BSOD), or system restart (depending on the configuration of the 'Startup and recovery' settings) can be observed on computers with DeviceLock Service and Kaspersky Endpoint Security 11 (antivirus) installed. Comments This is a know compatibility issue of Kaspersky Endpoint Security 11 (antivirus) with a...
65716: Acronis DeviceLock DLP: The list of exceptions necessary to ensure smooth operation in conjunction with antivirus software
Description Due to the specificity of operation of DeviceLock DLP software complex, Antivirus may take executable files of DeviceLock for malware and perform unscheduled scanning of its service directories, thus leading to a noticeable degradation of system performance in general, and DeviceLock DLP in particular, as well as produce other problems...
66574: Acronis DeviceLock DLP: The installation of DeviceLock Service fails returning the "There is a problem with this Windows installer package.(1723)" error
Description The installation of DeviceLock Service fails returning the "There is a problem with this Windows installer package.(1723)" error. Comments The error may indicate that anti-virus software is affecting the installation of DeviceLock. Recommendations Stop or uninstall your anti-virus software for the time of DeviceLock...
66886: Acronis DeviceLock DLP: Error 1920 when installing DeviceLock Service to Parallels Virtuozo Containers virtual machine
Description Installation of DeviceLock Service agent to Parallels Virtuozzo Containers virtual machine fails returning the following error message: "Error 1920: Service DL failed to start. Verify that you have sufficient privileges to start system services." Comments DeviceLock installation on Parallels Virtuozzo Containers is not...
66979: Acronis DeviceLock DLP: Resolving - Various Java-based applications fails to start returning various error messages
Description Various Java-based applications fail to start with one of the following error messages:"The JVM could not be started. The maximum heap size (-Xmx) could be too large or an antivirus or firewall could block the execution.""Unable to create an instance of the Java Virtual MachineLocated at path:path\to\jvm.dll"...
66103: Acronis DeviceLock DLP: Configuration - Resolving "Changeconfigservice (5) Access is Denied" Message when Installing DeviceLock Enterprise Server
Description Installation of Devicelock Enterprise Server interrupted returning ‘Access denied (5)’ error. This happens after pressing the ‘Next’ button after configuring the ‘Log on as’ and ‘Connection settings’ parameters. Comments In case DeviceLock Enterprise Server is installed and an...
68434: Acronis DeviceLock DLP - FAQ
This article contains frequently asked questions about Acronis DeviceLock DLP and answers to them. If you still have questions left, please contact Acronis support. General Is there a server component of Acronis DeviceLock DLP, and what does it serve as? There are two server components in Acronis DeviceLock DLP: DeviceLock Enterprise...