Knowledge Base

Symptoms You attempt to recover a virtual machine on Citrix XenServer 7.1 or 7.2 using bootable media or via Recovery option in backup console. Backup is located in Acronis Cloud storage. Recovery from Cloud Storage hangs and does not continue. After media hangs, network on VM is disconnected (e.g. you are unable to connect to the machine via SSH...

We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2020 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2020 for free. You are eligible to download and install any new build of Acronis True Image Advanced or Premium as long as...

Symptoms After updating to Build 21810 of Acronis True Image 2020, you see the following message: Unable to connect to the driver that provides full system backup, disk cloning and ransomware protection. Please restart your computer System backup, cloning, and Active Protection do not work.  Cause Acronis True Image...

Symptoms 1. You have created a backup of a virtual machine with large virtual disks (disk size more than 300Gb), 2. When you mount a backup using Run as VM option, operation finishes with the following error: Failed to prepare operations. Error code: 7 'Disk is not found. Ensure that all the hard disks are installed in the machine.'...

The MassTransit Assistant plug-in is not currently compatible with macOS 10.15 Catalina. Current alternatives Using macOS 10.14 Mojave or earlier until a compatible version of MassTransit Assistant plug-in is delivered. Uploading or downloading files by using MassTransit's HTTPS transfer mode. Background Beginning with version 10.15, macOS...

Symptoms Application-aware backup of an SQL server fails with: error 0x15d0133: Failed to resolve file path 'D:\Program Files\Microsoft SQL Server\MSSQL12.MSSQLSERVER\MSSQL\DATA\DB name: DB.mdf'. | line: 0xc50bc7fc06bf4841 | file: e:\354\enterprise\applications\common\src\file\path_resolving.cpp:209 | function: `anonymous-namespace...

Symptoms Every hour you receive this error, but the virtual machine mentioned in the error is not running from backup or not available anymore. The virtual machine with ID "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX" is not found. ------------------------ Error code: 22 Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"$module...

To verify 2FA in your account: 1. Navigate to Tenants. 2. Select Options. 3. Check whether 2FA is enabled.

Introduction Acronis True Image 2020 introduced new and improved backup format, .tibx file. The .tibx format is used for disk backups created to internal drives, external drives, network storage. One of the changes in the new backup format is that incremental backups are written to the same file as the full backup, until the next full...

Introduction Acronis True Image 2020 introduced a new backup format - .tibx, which is even more reliable and convenient. The .tibx format is used for disk backups created to internal drives, external drives, network storage.  This article describes how .tibx archives look and behave outside of Acronis True Image interface. Description A local...