12557: Updating Support Program Information after Renewal

Acronis renewals must be registered to complete the maintenance renewal transaction. You can  update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Symptoms

You purchased or renewed Acronis Advantage support program. You log into your account and you see that the information about your support program and/or expiration date is outdated.

Solution

Please do the following to manually update your support program information:

  1. Log in to your account;
  2. Make sure all your Product Serial Numbers are registered under your account.
  3. Switch to Products in the upper left-hand corner of the page.
  4. Find the product you want to register a support program renewal for:
  5.  Click Renew, and then click Register renewal:


    A pop-up window appears:
  6. Type in your the requested details as prompted:
    •     Billing Email - E-mail Address you used to place the purchase order
    •     Order/Invoice/Certificate No - depending on the way you purchased your product you should enter either Order ID (for online orders; listed under My Orders) or Invoice ID (usually starts with INVCH) or Certificate (usually starts with CERTCH).

  7. Click Submit. The system will verify your order information and update your Support Program and/or Expiration date according to the order details.
  8. If you receive an error message, please click the "Need Help?" link in the upper right-hand corner of the pop-up window to initiate a chat session with an Acronis Customer Service representative.  

More information

  • With valid Acronis Advantage Standard/Premier support program registered, you can receive free upgrades to the latest product versions by clicking Upgrade tab. See Receiving Upgrade Licenses for Acronis Enterprise Products for additional information.
  • (!) If any issues with the submitted order information are experienced by the system, you will see the error message with the reason of failure and the prompt to click the link for getting further assistance. If you need further help, please click the link and you will be automatically forwarded to Live Chat with Acronis Representative.
  • If you want to renew your support program, please submit a renewal quote

 

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Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
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